Title:  Senior Manager, Process Reengineering

Requisition ID: 234676

Join a purpose driven winning team, committed to results, in an inclusive and high-performing environment.

Purpose

Contributes to the overall success of the Retail & Business Banking Operations in Canada and Dominican Republic, ensuring specific individual goals, plans, and process transformation initiatives are executed / delivered in compliance with governing regulations, internal policies and procedures. This role is a champion for a continuous improvement culture, driving significant and measurable improvements in operational efficiency, quality, scalability, and client experience. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

The Senior Manager supports the Director in planning, developing and executing short- and long-term initiatives that align to the Bank’s Business and Retail target model.  This role is execution orientated that drives increased client engagement, lower structural costs, and less friction across the end-to-end partner and client journey.

Accountabilities 

• Champions a culture of process excellence and continuous improvement within the assigned business unit, with the goal of enhancing operational effectiveness and service delivery.

• Leads the detailed analysis and mapping of current-state processes to identify root causes of inefficiency, bottlenecks, and quality issues, utilizing standard process improvement methodologies (e.g., Lean, Six Sigma, Value Stream Mapping).

• Leads the design and implementation of optimized future-state processes, including facilitating cross-functional workshops, developing detailed implementation plans, and overseeing project teams to ensure redesigned processes are delivered on time and within scope.

• Collaborates with project participants and stakeholders to maintain support, negotiate priorities, and ensure initiatives stay on track; escalate material matters for resolution with recommendations when required. Track, monitor and communicate the progress of initiatives against defined project milestones to ensure projects are moving ahead and on schedule.

• Represents the assigned business unit during project activities and ensuring SME’s and leadership are consulted as required to develop robust solutions and inform the overall initiative plan. Develop and manage initiative implementation plans with a strong understanding of impacts to the business and key support functions and through reviewing business requirements with stakeholders and partners.

• Builds a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; communicating vison/values/business strategy; and, managing succession and development planning for the team.

• Establishes and governs process performance metrics and standards. Develops and maintains a repository of standardized processes, best practices, and key performance indicators (KPIs) to monitor the health and effectiveness of RBBO’s core operations.

• Support the assigned business unit through conducting or overseeing post implementation monitoring of changes, documenting and resolving issues as required, validating a-forementioned benefits, and supporting or conducting project closure activities (lessons learned, benefit documentation, etc.)

Education / Experience / Other Information 

• Bachelor’s degree in Business Administration, Engineering, or a related field is required.
• Master’s degree (MBA or other relevant field) is a strong asset.
• Certification in Lean Six Sigma (Green Belt required, Black Belt preferred) or similar process improvement methodology is highly desirable.
• Familiarity of Commercial and Retail products, services, policies and procedures, banking regulations and related regulatory requirements 
• Strong understanding of project management principles, methodology and tools. Experience with Agile project methodologies is an asset.
• Strong business and financial acumen to develop compelling business cases and quantify the impact of process improvements.
• Applies strong conflict management skills to negotiate effective resolution of issues/disputes.
• Ensures strong verbal and written communication skills to effectively present information to relevant stakeholders at all levels of the organization.
• Works effectively with limited supervision and under pressure to meet deadlines, balance work priorities and resolve problems in a timely manner.
• Proficiency in process mapping software (e.g., MS Visio, Lucidchart) and advanced skills in MS Excel, PowerPoint, and Word.

#DRGBS

Location(s):  Dominican Republic : Santo Domingo : Santo Domingo East || Dominican Republic : Santo Domingo : Santo Domingo North || Dominican Republic : Santo Domingo : Santo Domingo West

Business Address: Zona Franca Las Americas 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.