Title:  Senior MIS Analyst

Requisition ID: 234677

Join a purpose driven winning team, committed to results, in an inclusive and high-performing environment.

Position: Senior MIS Analyst, RBBO Support | Retail and Business Banking Operations

Schedule:

Monday to Friday 8:30 Am- 5:30 AM / 4 hours upon request On Saturdays.

Purpose

Contributes to the overall success of the Retail and Business Banking Operations Unit for Canadian Operations by executing the day-to-day functions of the Management Information Systems (MIS) function, ensuring the timely and accurate delivery of all operational reporting, data management, and ad-hoc analysis. Supports the MIS Manager by maintaining and improving reporting systems, implementing standardized processes, and acting as a key point of contact for operational data requests. Contributes directly to data-driven decision-making by producing high-quality reports, maintaining critical data sources, and identifying opportunities for process improvement and automation.

Accountabilities 

•    Act as a primary point of contact for operational data requests from team leaders and business partners, escalating complex inquiries to the MIS Manager as needed.

•    Support the RBBO MIS function by executing ongoing projects and preparing data to support strategic objectives aligned with RBBO and GBS goals.

•    Contribute to the standardization of data collection methodologies and reporting processes by adhering to established practices and identifying opportunities for improvement.

•    Liaise with team leaders and business partners to gather data, clarify reporting requirements, and provide support for operational data needs.

•    Operational Reporting & Data Execution:

Prepare Monthly Strategic Reporting, gathering data across all GBS RBBO teams to measure productivity, SLAs, QC, Volumes, FTE count, Chargebacks and compiling initial summaries for management review.
Execute and maintain Productivity Reports for Retail Operations, providing necessary updates and ensuring data accuracy.
Manage daily Hybrid Rotation planning and Floor Map Maintenance, ensuring floor capacity alignment, and handling ad-hoc requests for changes due to team events or business needs.
Conducts monthly Hybrid Model compliance validation ensuring all officers in the hybrid model meet required KPIs and assistance requirements.
Maintain the RBBO Staff List, keeping it up to date for strategic decision-making, BCP for Weather Events, and Tenure calculations.
Conduct monthly Chargeback Analysis, updating departmental chargeback finance results and liaising with team leaders to understand variances.
Manage the GBS RBBO SharePoint, including access control and the creation/maintenance of Microsoft List pages.
Support the review of performance calculation methodologies across departments by providing data and identifying potential improvements.

•    Ad-hoc Reporting Support: Create ad-hoc presentations and perform financial calculations for stakeholders to support strategic decision-making, under the guidance of the MIS Manager.

•    Ensure that any potential data integrity issues or operational risks are identified and escalated appropriately to the MIS Manager.

Dimensions

•    Acts as a key executor of the RBBO MIS function, responsible for the accuracy and timeliness of critical operational reports and data.
•    High standards of performance, confidentiality, integrity, timeliness and efficiency must be maintained at all times.
•    Strong analytical, problem-solving, and critical thinking skills.
•    Customer-focused; utilizes interpersonal, listening, and communication skills to deal effectively with staff at all levels, including management, other key internal partners, and third-party vendors.
•    Task and results-oriented, self-motivated, and highly organized; must effectively and efficiently multi-task to handle high volumes of work under strict deadlines, prioritizing the workload as required to meet business needs.
•    Excellent verbal and written communication skills; must be able to effectively communicate data and operational details to various audiences. Must be able to correct spelling/grammar/vocabulary on outgoing material.

Education / Experience / Other Information 

•    Bachelor’s degree in Business Administration, Information Systems, Computer Science, Finance, or a related field; alternatively, a Technical or Associate-level degree in Data Analysis, Data Engineering, or Business Intelligence will be considered.
•    Minimum 2 years of relevant experience in the financial services industry with exposure to data analysis, business intelligence, or operations support activities.
•    Experience contributing to data analysis projects and reporting initiatives is required. 
•    Proven experience in maintaining and executing reporting systems, dashboards, and automation solutions. 
•    Advance level of English/Spanish (spoken/written). 
•    Advanced knowledge and proficiency in Microsoft Office Suite, i.e., Microsoft Outlook, PowerPoint and advanced Excel (including Power Query, complex formulas, VBA). 
•    Proficiency with data visualization tools (e.g., Power BI) and Structured Query Language (SQL) and SharePoint management (including Microsoft Lists) is a strong asset.
Organizational and motivational skills and the ability to prioritize/delegate and deal with a variety of complex tasks and situations on an ongoing basis. 

#DRGBS

Location(s):  Dominican Republic : Santo Domingo : Santo Domingo East || Dominican Republic : Distrito Nacional : Santo Domingo || Dominican Republic : Santo Domingo : Santo Domingo North || Dominican Republic : Santo Domingo : Santo Domingo West

Business Address: Zona Franca Las Americas 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.