Title:  Senior Fraud Deterrence Analyst

Requisition ID: 255567

We are committed to investing in our employees and helping you continue your career at Scotiabank.

Propósito y responsabilidades clave

Contribuye al éxito del equipo de Fraud Deterrence (FD) ejecutando objetivos, planes e iniciativas alineadas a la estrategia del negocio, cumpliendo con regulaciones, políticas y procedimientos internos.
Detecta y previene fraudes mediante la revisión oportuna de casos/alertas con impacto financiero, reputacional, legal o regulatorio.
Analiza información del cliente y la actividad de cuentas, documenta decisiones con sustento claro y escala investigaciones complejas al supervisor.
Mantiene una cultura centrada en el cliente, prioriza solicitudes, gestiona tiempos de respuesta y garantiza comunicación efectiva con clientes y stakeholders.

Ejecución operativa, control de riesgos y mejora continua

Investiga casos revisando historiales, documentos y alertas relacionadas; contacta a clientes, sucursales o áreas relevantes según corresponda.
Minimiza el riesgo al Banco asegurando acciones registradas, sistemas actualizados, comunicación de hallazgos y, cuando aplique, terminación de relaciones y reportes UTR/AML.
Identifica y comunica tendencias y patrones de fraude, recomienda ajustes a reglas de detección y mejoras de procesos para eficiencia y satisfacción del cliente.
Opera dentro del apetito de riesgo del Banco, cumpliendo con marcos de riesgo operacional, cumplimiento regulatorio, AML/ATF y Código de Conducta, apoyando al equipo en picos de volumen y escalando riesgos de SLA.

Education / Experience

•    Existing banking experience with previous Fraud or Commercial experience an asset.
•    Fully bilingual in both English and French (oral and written) an asset.
•    Sound understanding of Retail, Small Business and Commercial Banking activity and practices.
•    Superior communication skills; verbal, written and electronic.
•    Thorough knowledge of the Bank’s delivery channels, products, benefits and services.
•    Thorough knowledge of all approved operating procedures in relation to all the accounting support systems.
•    Working knowledge of industry and common trends and information regarding fraud detection/prevention. 
•    Strong analytical skills to make rational and logical deductions at times with limited information;
•    Ability to gather, analyze, organize, document and present large volumes of information in a succinct and organized manner. 
•    Working knowledge of the tools used in the department (e.g., Pega, Data Warehouse, D3, PRM 9.0, Net Connect, Certapay, s-Client, Intralink including UTR filing, etc.).
•    Thorough knowledge of the Bank’s systems (e.g., CIS, KS, KT, FFT, AS400, IntraLink applications etc.).
•    Working knowledge of basic PC applications (e.g., Microsoft Office (MS Word, Excel & Power Point, Outlook, etc.).
•    Standard business hours however subject to change to meet the demand of our customers located across Canada

#GBSDR

Location(s):  Dominican Republic : Distrito Nacional : Santo Domingo || Dominican Republic : Santo Domingo : Santo Domingo East || Dominican Republic : Santo Domingo : Santo Domingo North || Dominican Republic : Santo Domingo : Santo Domingo West

Business Address: Zona Franca Las Americas 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Note: All postings in me@Scotiabank will remain live for a minimum of 5 days.