Title:  Officer Mortgage Operations

Horario:

Lun-Vie: 8:30am - 5:30pm/Sab. 4 horas a requerimiento.

Purpose

Contributes to the overall success of Mortgage Operations ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives.  Ensures all activities conducted are in compliance with governing regulations, internal policies, and procedures. 

Accountabilities 

•    Champions a client centric culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge. 

•    Provides administrative and processing support within Mortgage Operations: 
o    Verifying the accuracy, completeness, and authorizations of all work activities.
o    Completing all assigned tasks with a high level of accuracy and attention to detail. 
o    Prioritizing adherence to the published Service Level Agreements. 
o    Conducting investigations to resolve exception situations, completing complex adjustments or corrections, and answering general procedural queries. 
o    Verifying and processing incoming requests from supported units, branches, solicitors/notaries, and other partners. Assist with customer/branch complaints as required and complete other related processing requests as assigned. 
o    Providing guidance and training to other team members as required.
o    Performing related sundry duties as assigned, determined by day-to-day operational requirements. 

•    Maintain adherence to established operating and security procedures: 

o    Adhering to established Bank regulations and procedures within assigned authority and Responsibility. 
o    Understanding how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
o    Reporting any unusual occurrences or fraudulent activity to your direct supervisor.
o    Completing all required mandatory courses and training programs. 
o    Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
o    Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.  

•    Professional Development:
•    Acquiring and maintaining good knowledge of all department functions/processes and a thorough knowledge of the systems used, including a working knowledge of related retail products and services.
•    Taking ownership for self-learning and personal development planning, working with their manager in the identification of skills, behaviors, and competencies required to achieve goals.
•    Champions a high-performance environment and contributes to an inclusive work environment.

Education / Experience / Other Information (include only those that are specific to the role)

•    High School diploma and or a minimum of 2 years of relevant working experience.  
•    Basic Computer Skills, including common software tools (Microsoft Office products). 
•    Ability to deal effectively and independently with branch/client/insurance company/solicitor inquiries, concerns or complaints and provide prompt and accurate resolution to the complete satisfaction of all parties involved.
•    English fluency is required (Bilingual required for positions located in Quebec).