Title:  Manager, Investment Support

Requisition ID: 239129

Join a purpose driven winning team, committed to results, in an inclusive and high-performing environment.

L7 Manager, Investment Support 

Schedule: Monday to friday 8:30am - 5:30pm | Every other saturday 8:30am - 5:30pm

Purpose

Leads and oversees the Investment Support and Mortgage team in the GBS-DR ensuring business strategies, plans and initiatives are executed and delivered in compliance with governing regulations, internal policies, and procedures. 

Accountabilities 

• Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
• Direct the activities of the Department to ensure the achievement of Operational Performance Commitments (OPC) and customer first service. This is accomplished by effectively ensuring appropriate oversight, monitoring and plans are in place to adhere to OPCs, through responding to issues for internal/external clients relating to the Department functions and providing Senior Management with regular status on service targets.
• Effectively and efficiently manage the accurate execution of requests for BNS & SSI Dealer. Ensure the daily settlement of outstanding trades is completed within the department, report on and correct all rejected transactions and continually maintain an accurate Dealer database.
• Support and/or complete regular and ongoing analytics leveraging reporting and monitoring programs to identify trends and opportunities for operational and/or process improvements. Participate in regular internal and partner meetings when required, highlighting key drivers for success and areas of opportunity with recommendations on improvements to continue to drive best in class service. 
• Ensure effective utilization of the department's Human Resources by preparing and conducting staff Annual Performance Reviews, as well as, ensuring that all personnel activities involving hiring, promotions, performance, transfers and salaries are performed in accordance with bank policy. Provide training, guidance and counsel to staff and conduct regular staff meetings to ensure open lines of communication are maintained.
• Identify opportunities for automation, process/system enhancements and participate in the development, design, testing and implementation by ensuring all legislative changes are appropriately covered. As well, direct or participate in special projects as assigned by the Senior Manager. Ensure processes are not interrupted when new or changed procedures, or interfacing systems are implemented by leading teams through the change and ensuring adequate communication, training, and change management plans are in place and executed.
• Provide assistance to Branches, Call Centres, and other internal/external contacts via telephone or correspondence as they relate to interpretation of policies by providing guidance in the resolution of complex or unusual situations to ensure total satisfaction is attained.
• Perform other related duties as assigned.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Creates an environment in which their team pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. 
• Builds a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviors; communicating vison/values/business strategy; and managing succession and development planning for the team.

Education / Experience / Other Information 
The following competencies are key competencies and considered an asset: 

• College diploma/Bachelor’s degree from an accredited institution and/or a minimum of 5 years of relevant working experience
• English language skills at the Advanced level – full verbal and written fluency
• Knowledge and understanding of the complex and detailed requirements involving registered product procedures including Deposits, Mutual Fund Securities regulations, and Legislative regulations with respect to all tax-sheltered products, an asset.
• Strong leadership, organizational, decision making/problem solving skills, analytical/conceptual skills, motivational ability, interpersonal relationship skills, as well as diplomacy and tact, to deal with all levels of internal and external contacts.
• Experience in managing a large team in a fast-paced environment.
• Proven ability to manage conflicting priorities.

#DRGBS

Location(s):  Dominican Republic : Distrito Nacional : Santo Domingo || Dominican Republic : Santo Domingo : Santo Domingo East || Dominican Republic : Santo Domingo : Santo Domingo North || Dominican Republic : Santo Domingo : Santo Domingo West

Business Address: Zona Franca Las Americas 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.