Title:  Card Services Officer

Ensures customer service is consistent with GO Perform values by: 

• Ensuring a high level of professionalism is maintained during all interactions with other Bank staff. 

• Providing prompt, courteous, and knowledgeable services to inquiries received from the branch and other Bank partners. 

• Notifying the supervisor/assistant manager/manager, as appropriate, when processing delays occur. 

• Maintaining the confidentiality of customer information. 

Maintain strict adherence to established operating and security procedures by: 

• Adhering to established Bank regulations and procedures within assigned authority and Responsibility. 

• Maintaining all passwords in accordance with Bank regulations. 

• Reporting any unusual occurrences or fraudulent activity to the supervisor, assistant manager, or manager immediately. 

• Completing all required training (e. g. Anti-Money Laundering; Guidelines for Business Conduct, Privacy). 

• Ensuring all activities conducted follow governing regulations, internal policies, and procedures. 

• Contribute to the optimal efficiency of the department by ensuring an individual productivity goal of 95% or higher is achieved.   

• High School diploma and a minimum of 2 years of relevant working experience  

• Basic Computer Skills, including common software tools (Microsoft Office products) 

• Working knowledge of the regulatory requirements within the financial industry is an asset (e.g.: Electronic Banking products, Intralink, AS400, PEGA WorkSmart, Image, KT, KS, CIS, FFT, TSYS, etc.) 

• Advanced English language skills