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Title:  Card Services Officer

 

 

 

 

Requisition ID: 260612

 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing environment.

 

Position:  Card Services Officer, Card Services, Credit Cards and Unsecured Lending, GBS-Dominican Republic 
Level: 4.1
Horario: Lunes a viernes 9:00 AM - 6:00 PM / Sabados 4 horas a requerimiento 

 

Purpose 

 

 

Contributes to the overall success of the Card Services, Credit Cards and Unsecured Lending GBS-DR team ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives.  Ensures all activities conducted are in compliance with governing regulations, internal policies, and procedures. 

 

Accountabilities  

 

Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.

 

 

Ensures customer service is consistent with GO Perform values by: 

  • Ensuring a high level of professionalism is maintained during all interactions with other Bank staff. 

  • Providing prompt, courteous, and knowledgeable services to inquiries received from the branch and other Bank partners. 

  • Notifying the supervisor/assistant manager/manager, as appropriate, when processing delays occur. 

  • Maintaining the confidentiality of customer information. 

 

Maintain strict adherence to established operating and security procedures by: 


  • Adhering to established Bank regulations and procedures within assigned authority and Responsibility. 

  • Maintaining all passwords in accordance with Bank regulations. 

  • Reporting any unusual occurrences or fraudulent activity to the supervisor, assistant manager, or manager immediately. 

  • Completing all required training (e. g. Anti-Money Laundering; Guidelines for Business Conduct, Privacy). 

  • Ensuring all activities conducted follow governing regulations, internal policies, and procedures. 

  • Contribute to the optimal efficiency of the department by ensuring an individual productivity goal of 95% or higher is achieved.   



Education / Experience / Other Information (include only those that are specific to the role)  



  • High School diploma and a minimum of 2 years of relevant working experience  

  • Basic Computer Skills, including common software tools (Microsoft Office products) 

  • Working knowledge of the regulatory requirements within the financial industry is an asset (e.g.: Electronic Banking products, Intralink, AS400, PEGA WorkSmart, Image, KT, KS, CIS, FFT, TSYS, etc.) 

  • Advanced English language skills 

 




#DRGBS

 

Location(s):  Dominican Republic : Distrito Nacional : Santo Domingo || Dominican Republic : Santo Domingo : Santo Domingo East || Dominican Republic : Santo Domingo : Santo Domingo North || Dominican Republic : Santo Domingo : Santo Domingo West

Business Address: Zona Franca La Americas 

 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.


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