Document Service Representative

ID de la solicitud: 230384

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Document Services Representative

Nivel 4.1

Purpose

Contributes to the overall success of the International Operations and Business Service Centre (BSC) ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.
The Document Services Representative is responsible for contributing to the Business Service Centre’s overall success by providing the Centre’s sales team with document services support in the administration of the Centre’s Loan and Deposit Portfolio. In addition, the DSR is responsible for ensuring the delivery of customer service is consistent with Scotia Service Standards, Complaint Resolution Standards and Procedures as well as looking for opportunities to promote the sale of Bank products and services.

Accountabilities

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Assist in the administration of the BSC’s Loan and Deposit portfolio according to established regulations and procedures by:
o Update the monitoring and BF system for security registrations, expiring collateral, insurance, etc.;
o Preparing Form 28’s as required.
o Preparing documents in accordance with credit authorizations and Bank policies.
o Preparing operating account documentation for all borrowing/non-borrowing accounts.
o Verifying that promissory notes are on file and executed properly with omissions/defects recorded.
o Ensuring signing instructions are accurately filed / imaged to reflect the customer’s account operating documents and complete all changes/updates in a timely and accurate manner.
o Registering documentation as required.
o Checking/authorizing transactions within approved limits.
o Preparing returns and reports as required.
o Being responsible to escalate all exception items and matters requiring attention to the Assistant Manager Document Services for resolution.
o Maintaining strict adherence to Bank custody and security procedures.
• Assist with the development and implementation of measures to ensure customer service is consistent with Scotia Service Standards by:
o Acquiring a working knowledge of the products managed as well as security and collateral documentation requirements.
o Identifying, documenting and escalating to the Assistant Manager Document Services unique nonstandard customer documentation. Liaising with Customers as instructed by the Assistant Manager Document Services.
o Providing courteous, responsive and accurate to customers.
o Taking full responsibility for all customer inquiries/concerns/complaints directed to them by resolving those matters within their discretion to the customer’s satisfaction or by referring the customer to the appropriate source, as set out in the Bank’s Complaint Resolution Standards and Procedures.
o Maintaining confidentiality of Bank and customer information.
o Preparing correspondence relative to customer/external inquiries.
• Assist with the BSC’s growth and profitability by:
o Identifying and referring existing and new business opportunities to the appropriate Sales officer.
o Accurately recording/collecting all service charges/interest payments as appropriate and authorized.

o Being responsible to review the BSC Checkpoint and be current with all updates to ensure the delivery of services directly with the Bank’s clients and business partners.
• Meet Regulatory and Bank policies and procedures for Customer transactions by:
o Applying the Know Your Customer (“KYC”) requirements including Customer identity, source(s) of funds and the nature and volume of the activity that is to be undertaken.
o Monitoring the Application of KYC requirements including Customer identity, source(s) of funds and the nature and volume of the activity that is to be undertaken by the service/support team and take corrective action when policies and procedures are not adhered to.
o Adhere to Bank and center security procedures with respect to assigned authorities and responsibilities.
o Document and escalate any unusual occurrences or fraudulent activity to direct Supervisor/Compliance Officer as soon as aware of it in conjunction with the Bank’s Anti-Money Laundering Guidelines.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
• Champions a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vison/values/business strategy and managing succession and development planning for the team.

Education / Experience / Other Information (include only those that are specific to the role)

Education:
•High School Diploma/Basic university/college courses in accounting, finance, business law, and economics, or equivalent work experience.
•Other training requirements as determined by the Bank from time to time.
Work Experience:
•Thorough knowledge of branch regulations, policies, procedures, operations and functions.
•Thorough knowledge of security registration regulations applying to the geographic area serviced by the Business Service Centre.
•Working knowledge of Bank's commercial lending, deposit products, services, policies and procedures.
•Working knowledge of Bank's cash management products and services.
•Thorough PC skills using appropriate software tools.
•Working knowledge of related regulatory requirements including AML, KYC, CIP and Privacy legislation.
•Working knowledge of the Partner Groups and major stakeholders.

Ubicación(s):  República Dominicana : Distrito Nacional : Santo Domingo

Dirección de trabajo: Av. John F. Kennedy esq. Lope de Vega, Distrito Nacional 

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