Assistant Manager Fraud Monitoring

ID de la solicitud: 233858

Únase a un equipo ganador con un propósito claro, comprometido con el logro de resultados en una cultura inclusiva y de alto desempeño.

Assistant Manager Fraud Monitoring / Caribbean Fraud Management / Global Operations

Nivel 6.1

Purpose

The Assistant Manager of Fraud Monitoring is directly responsible for supporting the Fraud Monitoring Manager in leading teams of fraud advisors 24/7. These advisors use a variety of fraud monitoring tools that assist in the early identification of fraudulent activities and take proactive measures to prevent further misuse of customer products.

The incumbent plays a key role in fostering a highly motivated and energetic team of advisors and ensuring an acceptable balance between fraud mitigation activities and customer service. The incumbent and their team can significantly impact the Bank’s overall performance regarding fraud losses by proactively contributing to the department’s fraud prevention strategy through the identification of emerging fraud trends and working closely with the unit’s Fraud Monitoring Manager.

Responsibilities

• Contribute to the Bank’s overall profitability.
• Oversee regular and effective monitoring of phone interactions by the teams, and provide leadership and guidance regarding effective training and employee development to ensure service meets or exceeds Scotiabank standards.
• Supervise and provide leadership to ensure a comprehensive employee monitoring, training, and feedback program is in place to ensure continuous improvement in the effectiveness of fraud detection teams.
• Review reports generated by fraud monitoring tools.
• Provide feedback and insights regarding significant changes in fraud trends to reduce and mitigate fraud losses.
• Recommend specific scenarios/strategies to counter fraudulent activities and minimize losses, and suggest potential new/emerging fraud mitigation strategies.
• Stay informed about current/emerging fraud trends.
• Work closely and effectively with other fraud advisors to share information and trends to ensure mass compromise events are identified and addressed quickly.
• Alert Fraud Support teams when appropriate; e.g., Corporate Security, when suitable for ongoing fraud cases, and provide non-confidential information to assist in the identification and arrest of suspects.
• Escalate new/emerging fraud trends to management so new fraud detection rules can be implemented to counter such activity.
• Ensure that service provided to the Bank’s internal customers is of the highest quality, that interactions with Bank customers are professional/courteous, and that strong relationships are maintained with internal and external business partners. This is achieved by:

• Collaborating with internal partners as needed to discuss fraud detection strategies and customer impact and providing insights regarding fraud management in new product/service/system initiatives.
• Advising the rest of the team on handling large-scale fraud attacks and assisting in resolution.

Education / Experience / Other Information (specific to the role)

• University degree or higher and/or appropriate technical training.
• Advanced English is essential.
• Strong analytical skills, creative, entrepreneurial, and highly motivated to apply and enhance knowledge to help solve operational problems related to fraud management.
• Ability to work independently and proactively to coordinate and manage many high-priority elements simultaneously. This requires the incumbent to be skilled in organizing personal efforts to handle unscheduled demands.
• High-level computing/software skills, specifically Microsoft Office software packages (Word, Excel, and PowerPoint).
• Strong communication and interpersonal skills are required. The various functions of the role also demand a high degree of analytical and problem-solving skills.

Ubicación(s):  República Dominicana : Distrito Nacional : Santo Domingo

Dirección de trabajo: Av. John F. Kennedy Esq. Lope de Vega, Ens. La Fe 

Scotiabank es un banco líder en las Américas. Inspirándonos en nuestro propósito corporativo, “por nuestro futuro”, ayudamos a nuestros clientes, sus familias y sus comunidades a lograr el éxito a través de una completa gama de asesoría, productos y servicios en los sectores de banca personal y comercial, gestión patrimonial, banca privada, corporativa y de inversión, y mercados de capital.

[En Scotiabank, valoramos las habilidades y experiencias únicas que cada persona aporta al Banco y nos hemos comprometido a crear y mantener un entorno inclusivo y accesible para todos. Si necesitas algún tipo de adaptación (como, por ejemplo, un lugar accesible para la entrevista, documentos en formato alternativo, un intérprete en lengua de señas o tecnología de asistencia, entre otras cosas) durante el proceso de reclutamiento y selección, indícalo a nuestro equipo de Reclutamiento. Si necesitas apoyo técnico, haz clic aquí. Los candidatos deben postularse directamente en línea si desean ser tomados en cuenta para este puesto. Agradecemos a todos los candidatos por su interés en esta oportunidad profesional en Scotiabank, pero solo nos comunicaremos con aquellos que hayan sido seleccionados para una entrevista.