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Title:  Bilingual (French/English) Customer Care Advisor (Contact Centre) - Ottawa, ON




Requisition ID: 100830  

Cost Centre: [[costCenter]] 

Employee Referral Program – Potential Reward: $1,000.00 

We are committed to investing in our employees and helping you continue your career at Scotiabank.


When you join our Customer Contact Centre, you’re joining an internationally recognized, award-winning workplace that has been 186 years in the making and poised to deliver superior customer care in the future! You’re positioning yourself to build a career with a respected financial institution that is Canada’s most international bank. You’re ready to enjoy and support a corporate culture built around recognition and rewards, diversity and inclusion, and the core values of respect, integrity, passion and accountability.

Your opportunities for professional growth will be supported by banking leaders focused on long-term success. You’ll apply the skills gained from these mentors when you work on Bank initiatives that make a difference in our communities and with customers across the country. From day one on the job, you’ll enjoy a comprehensive suite of customizable benefits, including an Incentive Plan, Pension, Employee Share Ownership and Group RSPs, as well as free employee banking, wellness programs, and employee discount programs.

Career, Culture, Progression. You’ll find it all here. Apply today.

What Your Role Will Be

Our Customer Contact Centre team is the heart of our operation and our Bilingual Customer Care Advisors excel at identifying customer banking needs and providing customized solutions that result in memorable experiences for our customers.

With our focus on making daily banking more convenient and accessible through digital banking options, we have experienced impressive growth each year in the number of customers who connect with us digitally. At the same time, our call volumes also continue to rise as our business engages in new, impactful ways to contribute to Scotiabank’s growth and profitability.


What You Will Be Doing

  • You’ll demonstrate your passion for superior customer service, your problem-solving abilities, and your knowledge of our products and services to field a high volume of interactions with our Canadian Banking customers and to offer them personalized advice and solutions.
  • Your self-directed, performance-oriented approach will allow you to resolve immediate customer enquiries while your natural curiosity and focus on improving things will lead you to identify new opportunities to maximize the customer experience.
  • With every connection, you’ll ensure it’s an exceptional and memorable one.


Skills You Already Have and What You Will Learn

  • You Let’s start with your passion for the customer obtained through at least one year of experience in customer-focused roles analyzing needs, providing advice, and offering solutions in a fast-paced environment
  • You speak both French and English fluently
  • You also know your way around a computer and can easily multitask between numerous internal platforms while dealing directly with your customers.
  • A keyboarding speed of 25+ wpm and a high school diploma (or a recognized equivalent) complete the basic requirements. But that’s just a glimpse into your profile as a service professional who's motivated by acting in the best interests of all customers.
  • You are a team player, strong communicator and someone who is able to a be champion of the Scotiabank brand and thrive in an ever-changing environment
  • You are eager to accept training, coaching and professional development opportunities that will enable you to succeed in your current role - and beyond
  • You are curious and able to make the customer experience uniquely personal.
  • You’re a team player. Committed to supporting an exceptional customer experience across multiple skills when volumes require the support.


Hiring & Training Details:

  • Our Customer Contact Centre is located at 2220 Walkley Road, Ottawa, ON, K1G 5L2
  • Position Start Date: February 8th, 2022
  • Position Status: Full-time (37.5 hours)


Training Details:

  • Training is mandatory and non-negotiable                            
  • Training Duration:  5-6 weeks
  • Training Schedule: Monday – Friday: 8:00 AM - 4:00 PM


Shifts After Training:

  • Shifts will be assigned anytime between 6AM – 12am Midnight, Monday through Sunday. Candidates must be flexible to work anytime within the operation hours with no exception.
  • Permanent, ongoing work schedules will be finalized with new employees approximately 4 weeks before the end of training.
  • We are committed to providing our employees with a balanced working environment, and your work schedule will be fixed, once assigned, not subject to rotation.


After all, your career is a journey – choose the path that will take you further. Say hello to Scotiabank. 



Location(s):  Canada : Ontario : Ottawa 

As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. Our employees are committed to a superior customer experience and use the Bank’s six guiding sales practice principles to ensure they act with honesty and integrity.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Job Segment: Call Center, Bank, Banking, Customer Service, Bilingual, Finance