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Title:  Bilingual (EN/FR) Collections Advisor: 12 month contract




Requisition ID: 88399


Join the Global Community of Scotiabankers to help customers become better off.


<span style="font-family:"Arial",sans-serif">Is the Collection Advisor role right for you?

<span style="font-family:"Arial",sans-serif">As a Collection Advisor, you’ll be responsible for maximizing the collection of overdue payments from customers while minimizing collection costs and loan losses on individually assigned accounts. As an advisor, you will conduct timely and effective collection follow-up discussions on assigned loans in varying stages of arrears and on accounts where a potential risk to the Bank is evident.


<span style="font-family:"Arial",sans-serif">What you will be doing:

  • <span style="font-family:"Arial",sans-serif">Conduct payment collection activity to provide the Bank with optimal delinquency ratios and loan losses
  • <span style="font-family:"Arial",sans-serif">Make sound decisions on accepting, rejecting or offering amended payment terms and settlements while conforming to Bank policies
  • <span style="font-family:"Arial",sans-serif">Establish full responsibility for all payment or collection related inquiries, concerns, and/or arrangements
  • <span style="font-family:"Arial",sans-serif">Be customer-centric always when interacting with clients to ensure overall customer and business line satisfaction.
  • <span style="font-family:"Arial",sans-serif">Strong listening skills is key to success in this role. This is needed to be able to successful negotiate through customer interactions.
  • <span style="font-family:"Arial",sans-serif">Empathy is an important characteristic for this role. Not only will you be collecting payments but you will assist our customers through hardship which requires you to think outside-the-box to overcome adversity and give our customers a top-of-the-industry experience in the process.
  • <span style="font-family:"Arial",sans-serif">A positive and inclusive team environment where your voice and opinions are valued. We foster big thinking, professional growth and mutual respect.
  • <span style="font-family:"Arial",sans-serif">A rewarding career path with diverse opportunities for professional development within Canadian Banking


<span style="font-family:"Arial",sans-serif">The must haves are:

  • <span style="font-family:"Arial",sans-serif">Post-secondary education, with minimum 1 year of experience working in the financial services industry is preferred.
  • <span style="font-family:"Arial",sans-serif">Experience with Microsoft operating systems including Word, Excel, Outlook
  • <span style="font-family:"Arial",sans-serif">Strong ability to deal effectively with Branch and/or customer inquiries, concerns or complaints and provide prompt and accurate resolution to complete satisfaction of all involved parties;
  • <span style="font-family:"Arial",sans-serif">Strong customer service skills, active listening skills, and proven interpersonal, communication and problem resolution skills
  • <span style="font-family:"Arial",sans-serif">Strong French and English communication skills


<span style="font-family:"Arial",sans-serif">You may also have:

  • <span style="font-family:"Arial",sans-serif">Contact Center working experience is considered an asset
  • <span style="font-family:"Arial",sans-serif">An understanding of predictive dialer equipment and payment collection systems is an asset.


Anticipated start date: Janurary 2021


<span style="font-family:"Arial",sans-serif">Working Conditions

  • <span style="font-family:"Arial",sans-serif">Your assigned, full time shift may fall anywhere within the hours of 7:00AM to 10:00PM Monday to Friday and 8:00AM to 6:00PM Saturdays, Sunday’s are off.
  • <span style="font-family:"Arial",sans-serif">Advisors will need to work on-site for 3 months before they can qualify to work from home.
  • <span style="font-family:"Arial",sans-serif">This is a full time, permanent opportunity.


<span style="font-family:"Arial",sans-serif">Scotiabank's response to COVID-19

<span style="font-family:"Arial",sans-serif">Scotiabank’s main priority has always been the health and safety of our employees and customers. We have rapidly deployed extensive and proactive preventative measures across the Bank and we continue to follow all guidelines provided by government officials. Many of our workspaces have been reconfigured to allow for physical distancing. We have emphasized preventative hygiene practices and have increased sanitization protocols for our various branches and locations. In addition, we are providing virtual medical assistance for our operations and customer contact center employees in order to support them with any medical inquires and/or concerns they may have. Scotiabank is committed to create and address health and safety plans for the future as we overcome this crisis together.




Location(s):  Canada : Ontario : Ottawa 

As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. Our employees are committed to a superior customer experience and use the Bank’s six guiding sales practice principles to ensure they act with honesty and integrity.


At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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