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Title:  Senior Manager PayMod Fraud Strategy




Requisition ID: 151501

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.




As a Senior Manager- Payments Modernization Fraud Monitoring, you will be responsible for contributing to the overall success of the Department.

Working with and reporting to the Director- Payment Modernization Fraud Strategy, the incumbent is responsible for:

  • Providing support of discovery and planning sessions for PFM lab backlog 
  • Acting as key participant in PFM lab- coordinating fraud ops perspective and translating to business requirements for lab delivery, contributing to day-to-day functions of the PFM lab, participating in all lab ceremonies including Daily Stand ups, retros, planning sessions, showcases, etc.
  • Aligning priorities with those of the overall goals of Fraud Operations and the Bank
  • Supporting Fraud Monitoring roadmap development and execution, including researching of payments ecosystems to identify areas of opportunity
  • Supporting the socialization and communication with key business stakeholders on the fraud strategy and roadmap
  • Supporting Product Owner with business insights and stakeholder alignment on requirements for the Payment Fraud Monitoring lab
  • Leading implementation and completion of business validation activities in support of new fraud monitoring; with tracking and reporting on progress to completion
  • Taking a lead role in the development, implementation, and continuous enhancement of Target Operating Models, including Customer Process flows and Interaction Model development, in support of new fraud monitoring launched under the Payment Modernization program; Accountable for delivery of documentation (process flows, playbooks, establishment of annual sign off TOM, etc)
  • Actively participating in governance process and Monthly Business reviews as it relates to Payment Modernization fraud strategy.
  • Effectively completing assigned projects for new/enhanced business initiatives
  • Actively participating in, and at times leading strategic planning and implementation of Fraud sponsored initiatives
  • Managing relationships with key internal and external Business Partners as needed during project planning and implementation
  • Leveraging business acumen and organizational awareness to influence improvements and/or enhancements of Fraud Operations across the Bank.
  • Providing ongoing support, identifying, and managing the implementation of solutions that support continuous improvement of Fraud Operations
  • Managing Projects by creating business request documents, drafting funding requirements, managing project timelines, working groups and project updates.
  • Supporting the ongoing development and maintenance of the Payment Modernization Fraud Strategy Management Roadmap.
  • Tracking and documenting all incoming requests for Payment Modernization Fraud Strategy team participation in Bank-wide projects, initiatives as it relates to the Payment Modernization program
  • Effectively communicating the status of roadmap initiatives to Fraud Management peers and senior management and providing related guidance as necessary to fraud groups globally
  • Developing and maintaining strong and trustworthy partnering relationships with customers and stakeholders to:
    • Provide effective support and ongoing collaboration with key business partners (e.g., Tangerine Fraud team, Canadian Fraud Operations, IB Fraud teams, Fraud Analytics, Fraud IT, Risk, Privacy, Product Groups, Shared Services Groups, etc.).
    • Be an active partner to the client groups by working with others to promote cross functional problem resolution, remove roadblocks, reduce costs, reduce losses, ensure availability, and flow of information and provide excellent service.
    • Provide expert advice, coaching and guidance to the client group in support of identification and prevention of fraud.
    • As needed, act as delegate for Director Payment Modernization Fraud Strategy in industry forums, internal or external partner meetings, as well as Payment Modernization steerco or advisory meetings.

What your role will be:

  • Work closely with the Director Payment Modernization Fraud Strategy and peers within the team, to represent Fraud Management on assigned bank-wide projects and initiatives.
  • Obtain and develop a good understanding of businesses, risks, and processes for assigned projects.
  • Perform cost benefit analysis and risk assessments on projects and initiatives.
  • Brainstorm solutions for implementation and troubleshoot issues.
  • Establish and manage an intake process to obtain and document business requirements from stakeholders; help to support prioritization and execution of requirements.
  • Support all due diligence requirements in support of Payment Modernization Fraud Strategy (i.e., NIRA submissions, responses, action plans, PIA, TRA, OR, or any other control partner assessments)

Functional Competencies:

  • The incumbent is expected to possess a significant level of knowledge/expertise and critical thinking skills to identify, evaluate and recommend improvements to process, policy, technology, and organizational structure.  With focus on enhancing the customer experience and preventing fraud loss.
  • Research of viable solutions through existing departments in the Bank or external vendor partners will be required. The incumbent must have a high-level understanding of applicable business line objectives.
  • To carry out these responsibilities, the incumbent will collaborate extensively with all members of the Fraud Management Group and with a broad group of Stakeholders across Scotiabank brands.
  • Additionally, as this role has a mandate to provide support to the Global Fraud Community, inclusive of Canada and International Banking




Skills you already have:

  • Strong knowledge of Fraud Operations.
  • Undergraduate degree in business or related field required.
  • Proven analytical and problem-solving skills.
  • Strong understanding of regulations and operational risks impacting the Bank and the importance of key mitigating controls
  • Previous experience with enterprise projects is highly preferred.
  • Experience working with 3rd party partners/vendors is preferred
  • Strong relationship management skills
  • Operate with a degree of independence and requires sound judgment and discretion in reporting or escalating complex and sensitive
  • e issues guidelines/prescribed routines
  • Strong oral and written communication skills




Location(s):  Canada : Ontario : North York || Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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