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Title:  Senior Fraud Deterrence Analyst, Deposit Fraud

 

 

 

Requisition ID: 70258

 

Join the Global Community of Scotiabankers to help customers become better off.

 

When you join Scotiabank, you’re part of an internationally recognized, award-winning workplace!

 

Within Global Operations, you’ll be contributing to a high-performing culture focused on servicing our customers.  Our emphasis is on building the teams’ expertise and maintaining a solid risk management culture, while improving the effectiveness and efficiency of our operations.  You will be part of a team that ensures a corporate culture built around high performance and continuous improvement, recognition and rewards, diversity and inclusion, and the core values of respect, integrity, passion and accountability.

 

Purpose

Contributes to the overall success of Fraud Deterrence by ensuring specific individual goals, plans, initiatives are executed/ delivered in support of the team's business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

 

The Senior Fraud Analyst, Intake within Deposit Fraud, is responsible for detection and prevention of suspected fraud incidents as well as comprehensive review and analysis of confirmed fraud cases impacting the bank and/or its customers. The Senior Fraud Analyst will meet these responsibilities through management and review of all incoming referrals received in a general email inbox which is utilized by various Business Lines/Stakeholders within Scotiabank as well other Financial Institutions and External Partners. The Senior Analyst will investigate complex cases which include unusual and/or fraudulent activity, with time sensitivity and exposure to financial and/or reputational and/or legal and/or regulatory risk. The Senior Analyst is required to assess the risk associated with each case and take the appropriate risk mitigating action, including escalation where required. In addition, the Senior Analyst will be responsible for triaging requests in a timely manner to and from other Fraud Analysts within the Fraud Unit and ensure that the department Service Level Agreement is maintained.

 

Accountabilities

  • Champions a customer focused culture to deepen client engagement/satisfaction through leveraging broader Bank relationships, systems and knowledge.
    • Prioritizing all requests for informationlink, expediting response times and escalating requests to Management for resolution as necessary, based on workload;
    • Building and maintaining strategic relationships with BNS Counterparts as well as various other Internal & External Partners to assist with Fraud risk mitigation.
    • Assisting the Business Lines in mitigating potential financial and/or reputational risk with Recovery efforts through established internal and external relationships/contacts.
  • Analyzing each request/incident that has been referred by the specific Business Line/External Partner, and investigating as required, by;
    • Reviewing customer account information in respect to the request/incident while utilizing the applicable tools to determine if/how to investigate the account(s) activity;
    • Investigating item(s) by reviewing available documents and/or account history, supporting documentation (e.g. bank statements, cheques), and/or reviewing for related previous incident/alerts and/or by contacting the Customer, Branch or relevant Business Line;
    • Assisting the Business Lines in identifying potential fraud trends to reduce losses and costs to the Bank;
    • Ensuring concerns and/or notifications of unusual/fraudulent incidents are referred to applicable stakeholders for the appropriate measures to be taken in order to address the activity;
    • Keeping the Customer, relevant Business Line/Stakeholder and/or other External Partners informed of incidents and final outcome of cases where required.
  • Take action on cases/incidents effectively and efficiently to ensure risk to the Bank is minimized by:
    • Identifying Fraud through completions of thorough review of the cases/incidents information and account history which includes up to a 90 day review of all cheques for customers with known fraud concerns;
    • Conducting complex investigations which may require time sensitive action to recover funds and escalate cases as appropriate;
    • Apply sound judgement and take appropriate measures to minimize financial loss or reputational risk including in situations in which the available information is incomplete.
    • Ensuring all recommended actions have been recorded, appropriate systems have been updated, and required documentation is logged within the case management system
    • Communicating findings to the appropriate stakeholders or outcomes to the customer:
    • Taking the necessary measures to terminate problematic customer relationships and ensuring that all administrative activities surrounding the termination are completed by the appropriate partners. Where necessary, filing Unusual Transaction Reports to ensure compliance with AML regulatory requirements.
  • Contribute to the overall effectiveness and efficiency of the Department by:
    • Maintaining ownership of work received through the general email box and/or other systems and identifying, investigating and escalating new fraud patterns that are identified using the various systems;
    • Assisting when required specifically when volumes exceed the standard work day;
    • Assisting the department in identifying potential fraud trends to reduce losses and cost to the Bank;
    • Tracking the time required to complete various activities/alerts;
    • Recommending changes to existing detection rules to adjust to newly identified fraud patterns as well as developing communications to advise Stakeholders of new and emerging fraud trends;
    • Escalating to Management any incidents/alerts that cannot be completed on a timely basis or within the department's defined SLA:
    • Identifying, analyzing and recommending changes to current departmental processes that may increase Customer Satisfaction and/or efficiencies within the department;
    • Escalating and communicating concerns and required next actions to applicable stakeholders or customers.
  • Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Actively pursue effective and efficient operations in his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AMUATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AMUATF Global Handbook and the Guidelines for Business Conduct.

 

Qualifications

  • Post-secondary education and/or a minimum of 2 years of relevant experience in Banking.
  • Existing banking experience with previous Fraud or Retail experience an asset.
  • Fully bilingual in both English and French (oral and written) an asset.
  • Sound understanding of Retail and Small Business Banking activity and practices.
  • Superior communication skills; verbal, written and electronic.
  • Thorough knowledge of the Bank's delivery channels, products, benefits and services.
  • Thorough knowledge of all approved operating procedures in relation to all the accounting support systems.
  • Working knowledge of industry and common trends and information regarding fraud detection/prevention.
  • Strong analytical skills to make rational and logical deductions at times with limited information;
  • Ability to gather, analyze, organize, document and present large volumes of information in a succinct and organized manner
  • Working knowledge of the tools used in the department (e.g., Pega, Citadel, Memento/FCM, Data Warehouse, Mongoose, PPM, Net Connect, Certapay, s Client, UTR Database, etc.).
  • Thorough knowledge of the Bank's systems (e.g., CIS, KS, KT, FFT, AS400, lntralink applications etc.).
  • Working knowledge of basic PC applications (e.g., Microsoft Office, Lotus Notes, Outlook etc.).
  • Standard business hours however subject to change to meet the demand of our customers located across Canada

 

 

Location(s):  Canada : Ontario : North York 

As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.


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