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Title:  Bilingual (French/English) Mortgage Deal Assist Specialist




Requisition ID: 120155  


Employee Referral Program – Potential Reward: $1,000.00 

We are committed to investing in our employees and helping you continue your career at Scotiabank. 



At MDA, we partner and support approximately 20,000 branch employees in 900+ branches across Canada. On average, we analyze and review 8-10 new mortgage file submissions per day and provide specific advice to Branch partners on how to move the file quickly to closing. Our aim is to achieve a high quality assurance target for assigned and completed files, and maintain and meet SLA requirements with partners. Join us in leading our customers down the right path to becoming better off through their mortgage journey.



  • Actively contribute to Scotiabank’s culture in a team-based environment all working towards the same goal, while assisting our partners to provide accurate and efficient results. 
  • Display and maintain a thorough and knowledgeable perspective of Real Estate Secured Lending products, policies, processes and related systems.
  • While being effective and efficient, analyze application information and associated documentation to assess the reliability/replication of adjudicated, condition fulfillment and ensure they are in line with Bank and risk management policy.
  • Record file review findings accurately through a defined process.
  • Report any unusual occurrences or potential fraudulent activity during the file review to your Team Lead.
  • Provide accurate and informative deficiencies/feedback with coaching and guidance to our Branch partners with the goal of preventing further discrepancies for future submissions.
  • Make sound decisions and judgments when necessary and reasonable based on the specific file and customer situation and clearly document the decision made.
  • Keep yourself updated on changes to policy and processes within RESL while also identifying operational, policy, and training opportunities or gaps to support our team and improve our processes. 

Skills and Requirements


  • You have significant experience in und/erwriting mortgage files for customers.
  • You are willing to assist the branch and customer throughout their mortgage journey in a concise, clear and respective manner. 
  • You are passionate about doing what you love and will ensure your best efforts are put forth to enhance the customer experience. 
  • You are a curious, strategic, reasonable, problem-solver, and driven individual who can contribute to the bank overall success.
  • You have an expert understanding and knowledge of all retail lending policies in relation to mortgages and general bank processes.
  • You are fluent in French and English 


Location(s):  Canada : Ontario : North York 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Note: All postings in me@Scotiabank will remain live for a minimum of 5 days.

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