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Title:  Instructional Designer




Requisition ID: 156519

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.


Position:  Instructional Designer / Learning & Development / Fraud Governance, Internal Control and Training Team  


Contributes to the overall success of the Fraud Governance, Internal Controls and Training Team, supporting the Canada Fraud Operations Training Program Knowledge Management Team ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives.  Ensure all activities conducted are compliant with governing regulations, audit protocols, internal policies, and procedures.

As the Instructional Designer, you will be responsible for developing learning content based on established learning frameworks 


•    Understand and deliver a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.

•    Accountable for executing change requests for updated and new training content (including, but not limited to version accuracy, request requirements, document review for formatting and language standards, etc.).

•    Develops or advises the overall framework, design, strategy of courses,  ensuring alignment with learning needs and service level agreements.

•    Creates mock-ups, scripts, of storyboard to support development of digital learning content
•    Champion usability and accessibility of learning material by utilizing technical digital knowledge to develop accessible digital learning content .
•    Maintains learning programs to ensure up-to-date learning content, friendly usability, troubleshooting technical issues, etc. Provides end-user support and resolves low risk inquiries and concerns. Collaborates with the Learning Delivery team to  execute courses and maintain existing learning programs.

•    Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

•    Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk

•    Champions a high-performance environment and contributes to an inclusive work environment


•    The Instructional Designer supports the planning, execution, and implementation of multiple Learning & Development projects/initiatives for Fraud Operations encompassing BNS products (Visa, AMEX, Mastercard, Commercial, Small Business, etc.)  as well as Tangerine products (Mastercard, Debit, Chequing, etc.). 

•    The incumbent is evaluated based on the success of achieving each project/initiative on time, and in scope. 

•    Along with possessing effective communications skills, the incumbent must be organized; have a strong attention to detail and be ablet o work independently within a team environment of offline. 

•    The incumbent must exercise a high degree of discretion and independent judgment to handle confidential documentations, determine work priorities and effectively multi-task. 

•    Indirectly supports approximately 400+ Fraud Management frontline employees across the Walkley, Wynford Bogota and Dominican Republic Campuses.


Education / Experience / Other Information
•    Post-secondary education in Business, Digital Communications, or Adult Learning is an asset
•    Previous experience as an Instructional Designer or Learning Experience Design role
•    Advanced knowledge of Articulate Storyline, and/or other eLearning software
•    Advanced knowledge of Camtasia and/or Snagit as video editing software
•    Advanced knowledge of developing for Accessibility according to AODA standard
•    Previous experience in Learning Management Systems
•    Previous experience in designing and developing digital learning content preferred


Working Conditions
•    Work in a standard office-based environment; non-standard hours could be a common occurrence. 
•    The incumbent must work under tight deadlines, conflicting priorities and changing project requirements.
•    Must be able to react quickly to resolve problems and work overtime on many occasions to meet project deadlines. 
•    Seldom international travel, departures on weekends may be necessary.


Location(s):  Canada : Ontario : North York 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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