Title:  Director, Tangerine Fraud Analytics

Requisition ID: 174148

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

Leads and oversees the Tangerine’s Fraud Analytics function to reduce losses, improve customer experience, limit reputational risks, strengthen customer trust, increase brand strength and ensure Tangerine is a leader in fraud prevention and detection.

The role will work with partners across Tangerine and Scotiabank, including Fraud Management, Tangerine Product, Tangerine Analytics, Tangerine Risk, Tangerine Operations and Technology. The role will also ensure all activities conducted are following governing regulations, internal policies, and procedures

Accountabilities:

• Lead and provide guidance to Tangerine Fraud Analytics teams to develop, execute and monitor fraud analytics strategies across multiple fraud technology platforms and product lines that leverage best in class analytics.
• Partners with key stakeholders to continuously assess challenges and opportunities including development and execution of key initiatives, supporting the prioritization of the fraud roadmap, and transparency and communication with senior executive leadership to ensure critical issues are escalated with urgency and strategic goals are being met.
• Ensure data mining tools and advanced analytics methodologies are effectively leveraged to formulate fraud strategies that minimize fraud losses while maintaining a positive customer experience and controlling operating costs. 
• Analyze and report on performance of existing Tangerine fraud strategies and identify/escalate fraud risks that are or will potentially exceed the Risk Appetite.
• Develop the strategic vision for Tangerine Fraud Analytics teams and align the vision with the broader pillars of the Global Fraud Management mandates.
• Utilize diagnostics to identify system, strategy and operational issues.  Explain variances and recommend remedial actions.
• Expand detection capability for new and emerging Fraud trends/channels. Identify and escalate gaps in process or technology hindering efficiency and/or effectiveness of the Analytics or Operation teams.
• Provide subject expertise and thought leadership from fraud perspective to support bank projects/initiatives.
• Keep abreast of emerging issues, trends and evolving regulatory requirements and assess potential impact to the bank.
• In partnership with the Tangerine leadership, continuously monitors evolving fraud landscape, industry best practices, market trends and competition and proactively recommends strategies to improve client experience and manage fraud risks
• Establish an industry presence and build relationships with industry partners including Interac, Visa, MasterCard, etc.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champions a high performance and inclusive environment and implements a people strategy that attracts, retains, develops, and motivates the team.
• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

Education / Experience:

• Post-secondary degree in a numerate discipline such as applied mathematics/statistics or engineering strongly preferred
• 7+ years of experience in Fraud Analytics and/or industry experience related to predictive models, advanced mathematics, machine learning, artificial intelligence
• 5+ years of leadership including experience leading Analytics teams
• Exceptional collaboration, partnership, and relationship management skills
• Understanding Banking system/processes and general payments ecosystem
• Superior analytical abilities that enable complex problems to be broken down into simple understandable components
• Experience with statistical software such as SQL, SAS and/or Python (or similar languages) 
• Demonstrated ability to drive strategy and alignment across cross functional teams on initiatives and projects of varying scope and duration simultaneously
• Must be self-motivated, energetic, and results-oriented and be committed to adding value to the organization

Location(s):  Canada : Ontario : North York 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.