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Title:  Director, Business Intelligence and Reporting- North York, ON




Requisition ID: 92230


Join the Global Community of Scotiabankers to help customers become better off.




<span style="font-family:"Times New Roman",serif"><span style="font-family:"Arial",sans-serif">As the Director, Fraud Business Intelligence & Fraud Reporting, you will lead and oversee Fraud Business Intelligence and Reporting Team globally ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies and procedures.




<span style="font-family:"Times New Roman",serif"><span style="font-family:"Arial",sans-serif">What will your role be?

  • Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge
  • Provides overall leadership and performance management of the Fraud Business Intelligence and Reporting
  • In conjunction with the SVP and senior leadership team, responsible for the long-term strategic direction of the business line.  Support the design and implementation of the overall fraud management strategic roadmap and future initiatives
  • Takes a leadership role in pursuing strategies to improve customer experience, fraud losses, operational efficiencies and organizational effectiveness
  • Partners with the senior leadership team to establish and maintain key fraud performance metrics (eg. KRI, Dashboard, Scorecards) for measuring, evaluating and benchmarking the quality of fraud performance, and identify/escalate fraud risks that are or will become in excess of the Bank’s risk appetite
  • Responsible for fraud communication
  • Leads the fraud loss planning and forecasting process
  • Provide subject matter expertise and thought leadership on key business initiatives including New Initiative Risk Assessment (NIRA), business requirements documents and business cases etc.
  • Oversee the response to Operational Risk assessments/findings and OSFI reporting and requests
  • Provide periodic reporting to Executive and Senior Management, Operational Risk and the Audit Committee on adherence to fraud policy and the operations and effectiveness of fraud programs, and make recommendations as necessary for program improvements arising from the review of results.
  • Review reports pertaining to adherence to fraud prevention programs, initiating or support business lines with corrective action, as necessary
  • Develop and maintain productive relationships with key business leaders and other stakeholders internal and external to the organization such as Risk Management, Audit, product groups and external partners
  • Keep abreast of emerging issues, trends and evolving regulatory requirements and assess the potential impact to the bank
  • Partner with key stakeholders (e.g. Office of the President, Ombudsman, Team Voice) to ensure effective resolution of customer concerns and issues related to actions taken on accounts
  • Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions
  • Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct
  • Builds a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vison/values/business strategy and managing succession and development planning for the team





Skills you already have

  • <span style="font-family:"Times New Roman",serif"><span style="font-family:"Arial",sans-serif">Bachelor Degree in Business Administration, Computer Science, Information Systems or Engineering
  • <span style="font-family:"Times New Roman",serif"><span style="font-family:"Arial",sans-serif">MBA (or equivalent) is an asset but not a requirement
  • <span style="font-family:"Times New Roman",serif"><span style="font-family:"Arial",sans-serif">Expert knowledge of industry trends and information regarding fraud and fraud detection/prevention
  • <span style="font-family:"Times New Roman",serif"><span style="font-family:"Arial",sans-serif">5+ years retail banking experience
  • <span style="font-family:"Times New Roman",serif"><span style="font-family:"Arial",sans-serif">3+ years management experience
  • <span style="font-family:"Times New Roman",serif"><span style="font-family:"Arial",sans-serif">Working knowledge of retail and commercial credit products, consumer credit lifecycle, risk management
  • <span style="font-family:"Times New Roman",serif"><span style="font-family:"Arial",sans-serif">Knowledge with respect to the fraud mitigation tools and systems used for fraud detection (PRM, Citadel, Visa Risk Manager, etc.).
  • <span style="font-family:"Times New Roman",serif"><span style="font-family:"Arial",sans-serif">Knowledge of the bank’s systems including CIS,KS, KT, NX, AS400, TSYS etc.
  • <span style="font-family:"Times New Roman",serif"><span style="font-family:"Arial",sans-serif">Strong communication / presentation skills, written and verbal
  • <span style="font-family:"Times New Roman",serif"><span style="font-family:"Arial",sans-serif">Highly skilled leader with extensive experience leading large teams focusing on coaching, strategic planning and execution of key business priorities
  • <span style="font-family:"Times New Roman",serif"><span style="font-family:"Arial",sans-serif">Strong prioritizing, planning, analytical, presentation, project management, and relationship building skills
  • <span style="font-family:"Times New Roman",serif"><span style="font-family:"Arial",sans-serif">Bilingual English and Spanish is considered an asset




<span style="font-family:"Times New Roman",serif"><span style="font-family:"Arial",sans-serif">Working Conditions

  • Work in a standard office-based environment; non-standard hours are a common occurrence with limited travel domestically as required.



<span style="font-family:"Times New Roman",serif"><span style="font-family:"Arial",sans-serif">This role is located at 90 Wynford Dr.


Location(s):  Canada : Ontario : North York 

As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. Our employees are committed to a superior customer experience and use the Bank’s six guiding sales practice principles to ensure they act with honesty and integrity.


At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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