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Title:  Technical Analyst




Requisition ID: 121367

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.


In this role as an Senior Technical Analyst - Telephony & Voice Data will be responsible for the day to day telephony & voice data trade floor support.
Trade floor sites include Toronto, Calgary, Montreal and may include the U.S., Latin America (LATAM) & Asia Pacific (APAC) for support and
global project initiatives. We are responsible for support and deploying new telephony and recording technologies for trade floor while following
best practices and coordinating with the Bank’s technology teams with the aim of providing high resiliency.
Reporting to the Director of Global Access Provisioning and Unified Communications, you are responsible for delivery and support of reliable Turret and Voice recording technology in a fast-paced environment. Primary focus is the day to day operations, new project initiative involvement, trader voice recording and regulatory compliance. As part of your directive to ensure system availability for a critical communication tool, you will be reachable, 24x7, via email or rotational pager.


In this role right for you? You will be responsible for:


  • You enjoy providing support in a fast-paced environment.
  • You are a detailed oriented tech professional.
  • The eagerness to learn and to challenge yourself is a part of your DNA.
  • You take personal pride in always maintaining quality of service with assigned tasks.
  • You understand and can make yourself available, when required, to work on weekends & respond when it’s your turn on rotational pager duty.
  • You will support the bank in terms of legal and regulatory compliance requests and follow protocol and procedures.


Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:


  • You possess strong communication (verbal/written) skills to professionally frame & articulate questions & answers with business stakeholders, technology staff & vendors.
  • You have at least 1+ years of hands-on technical working experience with the administration of voice recording applications that are used in the trading floors of companies in the banking/financial services’ industry.
  • You can demonstrate hands-on working experience or knowledge to successfully support and adapt to the dynamic & fast paced trading floor.
  • You have at least 1+ years of hands-on technical working experience with the support of Turret Telephony technology(ies) on the trading floor
  • You can demonstrate at least 1+ years of working experience with an established Incident & Problem Management process & tools.
  • You can demonstrate you have conducted Audit activities for supported production environments.


Location(s):  United States : New York : New York City 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Nearest Major Market: New York City

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