Title:  Senior Manager, HR Operations

Requisition ID: 223171

 Salary Range: 130,000.00 - 200,000.00 

Please note that the Salary Range shown is a guideline only. Salary offered may vary based on factors, including, but not limited to, the successful candidate’s relevant knowledge, skills, and experience.

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Title: Senior Manager, HR Operations - New York, NY or Houston, Texas

Global Banking and Markets 

Global Banking and Markets (GBM) is a leading Canadian Capital Markets and Investment Banking business with a growing platform in the US and Latin America, operating globally for over 100 years. Scotiabank’s strong U.S. presence provides our clients an important bridge to this key global market for trade and investment flows across the Americas and the world. 

Global Banking & Markets provides a full range of investment banking, credit and risk management products and services relevant to the financing and strategic development needs of our clients. Our products include debt and equity financing, mergers & acquisitions, corporate banking, institutional equity sales, trading and research, fixed income products, derivatives, energy, foreign exchange and precious & metals. We also cross-sell the full range of wholesale products and services offered by the Scotiabank Group.  

Be part of an innovative, Global Capital Markets and Investment Banking business with a unique geographic footprint that puts capital to work for our clients across industries!  We work together to drive ambition for every future! 

Purpose: We are seeking a Senior Manager for U.S. HR Operations to lead our team in executing key functions such as Hire and Onboarding, HR Data Management, Employee Services, Benefits delivery, and managing employee inquiries. This role involves handling escalated inquiries and ensuring compliance with procedures and Service Level Agreements (SLAs). Key responsibilities include overseeing end-to-end employee lifecycle, U.S. Immigration, managing the U.S. Contingent Worker population, and supporting large-scale projects. The Senior Manager will also build strategic relationships to influence partners and vendors effectively, drive enhancements to improve the employee experience, and collaborate with key local and global stakeholders to advance strategic initiatives.

What You’ll Do 

• Foster a customer-focused culture to enhance client relationships and utilize Bank resources.
• Provide leadership and guidance to ensure employee data processing and delivery, onboarding, offboarding, immigration, and contingent workforce management align with standard processes and policies.
• Coach team members on complex inquiries and resolve escalated issues.
• Enhance the end-to-end employee experience by continuously improving processes for better interactions with the HR Operations team.
• Lead Audit responses on behalf of the HR operations function
• Tracks and reports on team volume and activity through established reporting, analyzing performance variances to identify operational gaps and trends.
• Serve as a subject matter expert on U.S. processes and regulatory requirements, representing the team on projects and initiatives and proposing system and process improvements.
• Collaborate with stakeholders to launch and projects and systems while ensuring compliance with operational and regulatory standards.
• Seek to enhance operational effectiveness by collaborating with peers and global COEs for practical solutions.
• Oversee U.S. HR Operations third-party vendors, ensuring compliance with risk management, security, and privacy protocols.
• Create an environment that promotes effective operations while ensuring adherence to business controls regarding operational and regulatory compliance and conduct risks.

What You’ll Bring

• Post-secondary degree in Human Resources, Business, or a related field  
• Proven ability to coach and lead large teams
• In-depth knowledge of Bank policies and procedures  
• Strong technical skills in Excel for data analysis and reporting  
• Proficient in PowerPoint for impactful presentations  
• Good understanding of organizational structure and complexity  
• Knowledge of end-to-end HR processes and their downstream implications
• Familiarity with U.S. immigration processes  
• Experience in project and change management for large initiatives
• Demonstrated teamwork skills, effective relationship management, and the ability to collaborate with and influence colleagues in a global organization.
• Detail-oriented and able to manage multiple priorities effectively  

Interested?

At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That’s why we work to grow and diversify talent and engage employees in a performance-oriented culture. 

What's in it for you?

Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs. 

Location(s):  United States : New York : New York City || United States : Texas : Houston

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.