Title:  Global Trader Voice Services Specialist

Requisition ID: 211006

 Salary Range: 90,000.00 - 167,200.00 

Please note that the Salary Range shown is a guideline only. Salary offered may vary based on factors, including, but not limited to, the successful candidate’s relevant knowledge, skills, and experience.

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Global Banking and Markets
 

Global Banking and Markets (GBM) is a leading Canadian Capital Markets and Investment Banking business with a growing platform in the US and Latin America, operating globally for over 100 years. Scotiabank’s strong U.S. presence provides our clients an important bridge to this key global market for trade and investment flows across the Americas and the world. 

Global Banking & Markets provides a full range of investment banking, credit and risk management products and services relevant to the financing and strategic development needs of our clients. Our products include debt and equity financing, mergers & acquisitions, corporate banking, institutional equity sales, trading and research, fixed income products, derivatives, energy, foreign exchange and precious & metals. We also cross-sell the full range of wholesale products and services offered by the Scotiabank Group.  

Be part of an innovative, Global Capital Markets and Investment Banking business with a unique geographic footprint that puts capital to work for our clients across industries!  We work together to drive ambition for every future! 

Purpose
 

Scotiabank’s Global Technology Solutions (GTS), Solutions Integration & Delivery (SI&D) organization is rooted in understanding our Scotiabank business lines and technologies and collaborating with our global CIOs and business lines to deliver high-quality, reliable enterprise solutions in an agile and cost-effective manner while complying to the bank’s security standards and policies.

As the Global Trader Voice Services Specialist, you will provide integral support to a team of high-performance IT/Trader Voice Professionals and subject matter experts for all activities related to Trader Voice and Voice Recording technologies. You will have global accountability of voice recording technology within GTS/GBM for all business partners working in collaboration with HR, Compliance, Legal, and other IT Groups. 

This position reports to a U.S. Senior Trader Voice Manager. When required, there might be travel outside of the New York City Area. In this role, you will be on call to support our staff after hours, assist with problem resolution, and ensure that systems are operational. This is an on-site, 5 days per-week role supporting the trading floors in 250 Vesey Street New York. This is not a remote or hybrid role.

What You’ll Do 

• Lead the development and implementation of a new operating model to address voice preservation within Global operating centers; and in particular Capital Markets, Sales and Trading environments.

• Help drive the direction with the team and meet achieve Data and Voice technologies objectives.

• Collaborate with the business, along with the technical and operational groups across the Bank to ensure alignment of technical solutions to the business strategy, use and deployment of best practices in business support solutions, and the alignment and application of Bank operational and security standards.

• Manage the workflow associated with producing voice recordings and evidence for standard and complex global requests & embrace working with global teams to standardize and consolidate voice recording technology, preservation and extraction processes.

• Eager to participate and engage Bank executives on voice related agendas. This includes developing presentations and assisting with communications to Bank regulators and compliance groups.

• Establish a global operating model, ensuring integrity of data and responding effectively while engaging with HR, eDiscovery, Legal on managing discovery requests for IT.  As part of the directive is to ensure system availability and integrity of data.

• Work with Regulatory Business Initiatives group, Internal Controls Group, SI&D Service Management leads and Vendors to define the scope, intake and building of integrations with various communication platforms, support Scenario development and automation of testing.

• Work with vendors and internal partners to get appropriate reviews and approvals for the solutions being developed.

   

   

What You’ll Bring 

• Strong communication (verbal/written/presentation) skills in English.  The same in Spanish is an asset.
• At least 7+ years of hands-on working experience in a people management position within Information Technology.
• At least 7+ years on management in a Trader Voice environment. 
• A working knowledge of compliance policies, as well as trading practices & workflows relative to the trading businesses.
• At least 6+ years of progressive working knowledge or experience in Data and Voice at an enterprise scale with industry-recognized tools (e.g., Turrets like BT, IPC, Cloud9, etc…); Voice Recording software (e.g., Verint, NICE, Redbox, etc); Cisco IP Communicator
• Superior decision-making skills to resolve work issues with the ability to work under pressure in a dynamic environment.
• Advanced interpersonal skills to build critical relationships with internal technology & business stakeholders and external vendors.

Interested? 

If your experience is closely related but doesn’t align perfectly with every qualification, we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank! 

At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That’s why we work to grow and diversify talent and engage employees in a performance-oriented culture. 

What's in it for you?

Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs. 
 

Location(s):  United States : New York : New York City

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.