Title:  Director, Digital Channels - Channel Administration, Global Transaction Banking

Requisition ID: 221446

 Salary Range: 180,000.00 - 301,500.00 

Please note that the Salary Range shown is a guideline only. Salary offered may vary based on factors, including, but not limited to, the successful candidate’s relevant knowledge, skills, and experience.

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Director, Digital Channels Administration, Global Transaction Banking - New York, NY

Global Transaction Banking

Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and Corporate clients with effective treasury management solutions coupled with a best-in-class service model, making it easy for clients to do business with us.

As businesses build their digital capabilities and transform their operating models, their payment needs are evolving too. Boasting a unique global footprint, GTB’s comprehensive suite of innovative banking solutions help our business clients generate operational efficiencies, streamline and simplify payments, improve working capital performance, and mitigate financial risk.

At Scotiabank, we embrace your strengths, ideas, and ambitions. GTB is a fast-growing team with a focus on the Americas, particularly Canada, the U.S., Mexico, and we are seeking top tier talent to complement our organization.

Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose
The Director, Digital Channels – Channel Administration role plays an integral role supporting the development of a transformational global business banking offering for small business, corporate and commercial customers across the Americas all while ensuring day to day operating effectiveness of existing business banking channels.   

The Director will define the requirements and establish the Channel Administration capabilities across different channels. These capabilities include – Account, Product, and user management, channel and connectivity, user log in, authentication, entitlement and access control, cyber controls, file and API connectivity management, etc.

The incumbent will be supporting the creation of administration capabilities for global cash management channels. This will require them to be able to work as part of a cross-functional global team focused on building administration solutions that can be used by clients on multiple channels. The incumbent will work closely with key internal Partners (e.g., Regional Businesses, Information Technology, Security, Control Functions and other business partners) and external partners such as third-party vendors, suppliers and consultants as needed to lead, co-lead and/or support the development of this platform and ultimately contribute to the achievement of Global Transaction Banking strategy objectives. Strong leadership, negotiation, change management and strategic influencing skills across multiple levels of the organization will be required to successfully execute based on the collective needs of all stakeholders.

Accountabilities 

• Establish the Channel Administration capabilities across different channels. These capabilities include – Account, Product, and user management, channel and connectivity, authentication and cyber controls, file and API connectivity management, etc.
• Manage the end-to-end Channel development lifecycle to develop, enhance and grow our offering
• Conduct comprehensive analysis and evaluate market and industry trends to identify the ideal solution (vendor and/or internal), pricing strategies, client behavior etc.
• Perform market research to understand the local needs and cross jurisdictional requirements for the product suite and future enhancements 
• Execute on the channel development roadmap with Product Managers, Commercialization and Go-To-Market (GTM) functions, Deposit Specialists and Sales, aligned to Account, Product, and user management, channel and connectivity, authentication and cyber controls, file and API connectivity management, etc.
• Develop Channel strategy and business plans to secure funding for new products / solutions, features and enhancements to existing products
• Manage requirements, product changes throughout the development lifecycle and ensure adherence to risk & compliance guideline
• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge
• Produce and monitor regular (daily/weekly/monthly) reports of key performance indicators (KPIs) to drive Product P&L, revenue (NIR and NII), growth of the Channel business
• Evaluate, monitor, and mitigate product risks and ensure compliance to any relevant regulations. Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions
• Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk
• Develop and execute strategic business plans and requirements for the global platform and lead the preparation of funding requests at multiple levels of the organization to ensure program continuity
• Manage day-to-day channel operations and ensure timely management and resolution of associated issues
• Implement strategies and provide ongoing governance and oversight to drive digital adoption and associated channels metrics (financial and non-financial
• Understanding current market research and tracking of global trends, competitor offerings and understanding market requirements 
• Maintaining lines of communication with delivery network, partners and customers about needs, competitive opportunities and trends
• Overseeing the prioritization of requirements to ensure the target customer experience is achieved
• Actively participate in the development process to ensure requirements achieve desired objectives and outcomes
• Setting team goals, monitoring and reporting progress regularly using dynamic / visual tools
• Fostering and developing a strong, positive team environment, driving individual contributor and team empowerment, innovation and a high degree of engagement 
• Exhibiting an ability to listen, negotiate and communicate goals 
• Sharing knowledge, experience and responsibility with technology teams in a drive for the highest standards of professionalism and service excellence 
• Monitoring and coaching to achieve performance metrics
• Identifying and supporting training and developmental needs of team members
• Helping to determine an appropriate working methodology that ensures high quality outcomes and collaborative behaviors with various teams (e.g. technology, operations, design/UX, etc.)
• Directs day-to-day activities in a manner consistent with the Bank’s risk culture and the relevant risk appetite statement and limits. Communicates the Bank’s risk culture and risk appetite statement throughout their teams.
• Operates in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. 
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

Education & Experience

• Degree / post graduate degree, preferably in business/management, computer science or engineering 
• 12+ years’ experience in Cash Management and Payments industry and in-depth understanding of the global payments marketplace and regulatory environment
• Experience working on large technology projects using industry-standard delivery methodologies (e.g., Agile/Scrum/Kanban)
• In-depth understanding of delivery networks of financial products and services within the context of the Bank’s sales and service strategies across the various delivery channels
• Strong business sense with knowledge of financial concepts and the ability to apply them to business situations
• Strong negotiating skills with experience in deal structuring as responsibilities include negotiating on behalf of the Bank with other sophisticated entities
• Excellent written & oral communication skills are required. Spanish speaking and writing preferred
• Strong decision making, forward thinking and creative problem-solving skills to anticipate and respond quickly to technological/market influences
• Be results oriented and innovative in identifying and pursuing opportunities to leverage capabilities to increase revenues, decrease costs and mitigate risks

Working Conditions

Work in a standard office-based environment; non-standard hours are a common occurrence. Travel will likely be required across the Americas (e.g. Canada, USA, Mexico, Caribbean & South America); usually planned.

#GTB

Location(s):  United States : New York : New York City

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.