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Title:  Production Support Specialist




Requisition ID: 102764  





In this role as an Production Support Specialist you will be responsible for acting as a primary for day to day operational support the Risk and Margin platforms within the Prime Services Technology group.
This involves working with global stakeholders within Prime Services area  as well as instituting best ITIL practices in order to provide seamless production support.


Is this role as an Application Developer you will:


  • Lead day-today production support of business critical Prime Finance application system (Risk and Margin) by coordinating activities with global support teams (NY, Toronto and India)
  • Candidate will work to support processes and applications that will ensure platform remains resilient and efficient, collaborate with developers and BAs on future enhancements and the development of new applications and product offerings
  • Lead incident management response during critical application outage by coordinating with relevant stakeholders and own communication throughout the lifecycle of the incident. Also, own the problem management process for these incidents using ServiceNow tool.
  • Work closely with business stakeholders in the Prime Service business (primarily Risk and Margin) in understanding business requirements, implement the various margin strategies and work within a team responsible for the deliverables.
  • Analyze and understand the deliverables as per business requirements and work on the allocated tasks based on priority.
  • Work closely with the BA/Dev team  and the technology support team to address all the margin/risk requests and production items
  • Candidate will analyze and resolve complex issues in distributed environments, often working in close collaboration with global teams. As a highly technical resource on the team, candidate will evaluate and recommend enhancements/changes to existing processes.
  • The candidate will need to have the ability to occasionally work outside traditional business hours and weekends to support weekend changes/releases. Candidate will be involved in application change/release deployment process.
  • Work with technology and business stakeholders to understand key process flows/pain points and come up tactical/strategic solutions to resolve them proactively.
  • Work with multiple stakeholders on Audit related queries and action items and make sure that they are closed within assigned timeframe.


Do you have the skills you need to succeed? We'd love to work with you if you have:


  • Excellent working knowledge of Prime Brokerage business/applications and technologies used
  • 5+ years of  experience in supporting Prime Brokerage trading systems with primary focus in Equities Risk and Margin (Syncova experience will be a huge plus)
  • Product knowledge of swaps/equity/fixed Income/options and derivatives
  • Exceptional data analysis skills and ability to follow data flows/processes
  • Solid understanding of financial markets and products, in particular Equities, Fixed Income.
  • A strong focus on client service and delivery with key focus on incident/change management (ServiceNow knowledge will be plus). Exceptional analytical and problem solving skills.
  • Knowledge of IT project & development lifecycles (SDLC) within Investment Banks
  • Excellent organizational, facilitation and communication (verbal & written) skills
  • Programming or Technical knowledge:
  • Scripting, SQL and / or experience in Programming Languages
  • Database technology – SQL Server
  • Windows Desktop and Server 2008/12, Linux, Unix OS


Location(s):  United States : New York : New York City 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Nearest Major Market: New York City

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