Title:  Verification Teller Service Officer

Requisition ID: 251438
Employee Referral Program – Potential Reward:   

We are committed to investing in our employees and helping you continue your career at Scotiabank. 

Purpose

The Verification Teller Service Officer is responsible for providing service in a manner consistent with Scotia Service Standards and Complaint Resolution Procedures by effectively providing supervisory support to the Verification Team within the Unit. The incumbent must process and account for transactions and cash holdings and meet all established security and processing requirements.  Contributes to the overall success of the Cash Processing Unit in Bahamas ensuring specific individual and team goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives.  Ensures all activities conducted, are in compliance with governing regulations, internal policies and procedures.

Accountabilities 

•    Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
•    Provide relief assistance within the Unit by:
    ·    acquiring and maintaining a good working knowledge of all functions within the Unit, keeping up to date on all changes in policies and procedures.
    ·    providing competent relief for any post in the Unit, when necessary.
    ·    being prepared to adapt to various assignments on short notice.

•    Provide a high standard of customer service in a manner consistent with the Scotia Service Standards and Complaint Resolution Standards and Procedures by:
    ·    assisting in the training and cross-training of staff.
    ·    providing prompt, courteous and knowledgeable service when responding with branch/customer inquiries and complaints.
•    Contribute to the efficient operation of the Unit by:
    ·    assisting/coordinating the completion of special projects.
    ·    conducting reviews to identify areas for process improvements and reductions in expenses.
    ·    assist in the implementation of new and amended procedures, and work simplification initiatives.
•    Maintain strict adherence to the Bank’s security procedures by:
    ·    accounting for all negotiable items, stamps, keys, magnetic strip cards and combinations consigned to his/her custody, in accordance with Bank regulations and within assigned limits.
    ·    reporting any unusual occurrences or fraudulent activity to the supervisor
    ·    ensuring that dual custody is maintained at all times.
    ·    maintaining the confidentiality of Bank and customer information.
•    Perform other duties as assigned.  
•    Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
•    Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct. 
Champions a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vison/values/business strategy and managing succession and development planning for the team. 

Education / Experience / Other Information (include only those that are specific to the role)

•    High School Diploma 
•    Broad background and excellent knowledge of the Unit and the Compass cash management system.
•    Thorough knowledge of each clerical position and a sound working knowledge of the supervisory positions, within the Unit.
•    Team player who communicates well with others.
•    Ability to accurately process volumes within established time frames.
•    Due to the non-routine aspects of the float, he/she must be very flexible, organized and demonstrate initiative and sound judgment.

Location(s):  Bahamas : New Providence : Nassau 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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