Title:  Senior Relationship Manager, Institutional - Eastern Canada

Requisition ID: 248154

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Senior Relationship Manager (SRM) serves as the primary point of contact for a portfolio of the firm’s most complex and high-value institutional clients across Eastern Canada. Your mission is to deepen client loyalty, ensure the seamless delivery of investment services, and identify "share of wallet" opportunities within your assigned book of business.

This is a senior-level, client-facing role that requires a sophisticated understanding of capital markets and the ability to navigate the unique cultural and regulatory nuances of the Quebec and Atlantic institutional landscapes.

Is this role right for you? In this role you will:

• Lead and drive a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge

Portfolio Management & Client Retention

• Primary Liaison: Act as the lead advisor for a dedicated roster of pension funds, endowments, foundations, and corporate treasury clients.
• Service Excellence: Lead regular investment review meetings, discussing portfolio performance, attribution, and market outlook in detail.
• Strategic Retention: Develop and execute individualized "Client Success Plans" to ensure long-term satisfaction and mitigate competitive threat.

Technical Advisory & Reporting

• Portfolio Insight: Translate complex investment strategies (Fixed Income, Equities, Alternatives, and ESG) into clear, actionable insights for client boards and investment committees.
• Compliance Oversight: Ensure all client mandates are strictly adhered to and that reporting meets both regulatory standards and specific client requirements.
• Problem Resolution: Act as the internal advocate for the client, coordinating with Portfolio Managers, Operations, and Legal to resolve complex service issues.

Growth & Internal Collaboration

• Cross-Selling: Identify opportunities to introduce new investment strategies or services to existing clients, contributing to the firm’s organic growth.
• Mentorship: Provide guidance and support to junior relationship managers and client service associates within the Eastern Canada team.
• Consultant Coordination: Work closely with the Regional Head to manage relationships with regional investment consultants who oversee your assigned accounts.

• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Create an environment in which their team pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Build a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; communicating vison/values/business strategy; and, managing succession and development planning for the team.

Education, Professional Experience, Certifications and Skills required:

• 7–10 years of experience in institutional client service or investment consulting.
• University degree in Finance, Economics, or a related discipline.
• CFA Charterholder (or progress toward) is strongly preferred.
• Deep knowledge of the Canadian institutional market, particularly the nuances of Quebec’s pension landscape.
• Ability to dissect complex performance data and explain it simply to diverse audiences.
• High level of "soft skills" to build trust with sophisticated institutional stakeholders and C-suite executives.
• Proactive approach to client needs—anticipating questions before they are asked.

Working Conditions:
Work in a standard office-based environment; non-standard hours are a common occurrence. Moderate travel domestically. Willingness to travel throughout Eastern Canada (approximately 20–30% of the time).

In addition to French, the successful candidate must also have sufficient knowledge of English, as the work involves interacting and collaborating regularly with groups and individuals based in Toronto, as well as constantly interacting with other people, including clients, who speak English, locally and elsewhere.

Location(s):  Canada : Quebec : Montreal 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.