Share this Job

Title:  Senior Manager - Process Quality Assurance (Montreal, QC)

 

 

 

Requisition ID: 73662

 

Join the Global Community of Scotiabankers to help customers become better off.

 

 

Purpose of Job

The Senior Manager, Process Quality Assurance, is responsible for executing upon a strategic plan related to ensuring Commercial Banking (Distribution, Roynat and Real Estate) is complying with credit and operational processes. The intended outcome is to ensure process standardization and optimization across the Commercial Banking platform.

 

The individual will cultivate an environment of effectively understanding gaps and identifying opportunities to execute process requirements while at the same time ensuring client needs are met in an effective and efficient manner. They will also champion and contribute to operational efficiency changes.

 

The incumbent will manage and provide direction to regional team members who will be responsible for overseeing resolutions of regional portfolio compliance requirements as well as addressing open Audit Findings, KYC issues and providing recommendations for improvements.

 

The incumbent will present Regional results and action plans on a regular basis to the National Director and work very closely with the VP, Quebec Region as well as Partners from GRM, Audit, Global Operational Risk, Global Anti Money Laundering Unit and Commercial Banking EO. They will also participate in regular meetings held by Commercial Banking regional Teams.

 

The incumbent will contribute and execute strategies and tactics to establish and maintain appropriate controls on the regional portfolios as well provide subject matter content for credit and operational risk training programs. They will also be responsible for ensuring appropriate communication is in place to disseminate credit process changes, compliance trends and coaching opportunities for both regional individuals and Leadership.

 

The role is intended for a highly capable individual with strong credit background, a progressive analytical mindset and good understanding of Commercial Banking as they will be involved in contributing to strategic solutions and obtaining engagement from all stakeholders.

 

 

 

Major Accountabilities:

 

Provide Strategic input and transparency of compliance metrics to Senior Leadership

Oversee key metrics to include adherence to processes to maintain satisfactory standards for past due annual reviews, late interim reporting, offside conditions not addressed, outstanding collateral defects, Higher Risk customers, AML challenges as well as various operational and credit processes such as completion of environmental documents, due diligence checklist, satisfaction of conditions precedent as well as pricing threshold sign offs and lending program requirements.

Work with Key Performance Indicators and Service Level Agreements for various processes both existing and new ones identified during quality testing.

Contribute Regional findings to the National Dashboard to Commercial Banking Executive Leadership Committee and advise of trends, gaps and provide recommendations for action plans. This will include recommendations to address longer systemic challenges.

 

Provide direction for the resolution of challenges or gaps

Ensure timely resolution of challenges, negative trends or gaps in the credit and operational processes which are discovered from the regional sampling exercises and being addressed by regional Bankers.

Manage and tracking resolution of issues as well as escalating any delays or challenges.

Coach and influence the regional Commercial partners with skills related to credit, time management and priority setting.

Maintain regularly scheduled meetings with Regional Commercial team members to share best practises and common themes in order to enhance solution building skills and be aware of any evolving similar themes within the region or different business lines in Commercial Banking.

Collaborate with various Partners such as GRM, Audit, Global Operational Risk and Shared Services to best understand root causes of gaps or issues in existing processes and potential opportunities.

Contribute to the overall culture of accountability and requirement for local solution of any process issues resulting from gaps in execution.

Provide input and support approvals for changes with respect to resources, credit documentation, credit processes/lending programs/ operational processes and manual sections which would be necessary as part of solutions to systemic challenges.

Meet with customers, lawyers or receivers where necessary to develop market intelligence and ongoing enhancements to compliance metrics.

 

Contribute to the Training needs resulting from gaps in Processes

Work with Credit Solutions, Roynat and other business units as required to identify areas of training needs for various credit and operational processes.  The incumbent will act as a subject matter expert and share information obtained from the sampling which will be used in the creation of effective training programs.

Regional Team members may from time to time be called upon to deliver training related to specific process content.

Working with various Partners, the incumbent will require a strong knowledge of various credit and compliance topics and the ability to take complex situations and break them down to straight forward components which can be rolled out and delivered by regional team members.

Collaborate with various Commercial Banking EO members to determine effective methods to communicate credit process changes or amendments through the regional team members to impacted Bankers.

 

 

Identify and drive efficiencies and process improvements

Cultivate an environment of continuous improvement

Work closely with applicable partners and colleagues to ensure standardization of processes and execution is being followed in a consistent manner

Champion key efficiency initiatives and co-ordinate efforts with Partners as necessary

Identify and drive efficiency opportunities by provide subject matter expertise as necessary to colleagues responsible for running initiatives to create capacity

Source efficiency recommendation from team members and relay key feedback from the field to Head Office Leaders

 

Complexity of Position:

The incumbent must have a strong knowledge of the business of financial intermediation and of the Bank’s commercial lending policies, procedures and practices as well as a solid understanding of remediation of Audit Findings and AML/Higher Risk Client situations.  He/she must have proven risk assessment and ability to execute strategies, business cases and action plans to ensure a satisfactory control environment is in place. An extensive knowledge of technological and social trends, credit environment and legislative issues potentially impacting banking policies as well as customer’s businesses is necessary.    He/she must be able to identify, develop and execute projects.  He/she must possess superior and demonstrated strategic influencing, coaching & communication skills to effectively work with VPs and guide a team who are geographically dispersed.

 

Functional competencies

Excellent knowledge of Commercial Banking processes, products and services, including a working knowledge of the systems, routines and operating procedures

Superior  credit skills and sound judgment as demonstrated through his/her previous track record and experience

Strong understanding of AML, Higher Risk Client and KYC requirements.

Demonstrated ability to generate and implement strategies, roadmaps and business cases

Superior risk assessment and analytical skills

Superior accounting and financial analysis skills

Strong coaching skills

Good understanding of commercial management systems

Superior communication skills (oral & written)

Superior industry knowledge

 

Authority / Decision Making / Direction Received:

The incumbent works within broad policy and general management guidance.

 

 

Working Conditions:

The incumbent works in a standard office environment.  Normal sensory attention is required.  The incumbent may occasionally be required to travel.  Frequent interruptions, ad hoc requests and unplanned operating issues, along with constantly changing priorities contribute to the high demands placed on the incumbent. 

 

 

Location(s):  Canada : Quebec : Montreal 

As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. Our employees are committed to a superior customer experience and use the Bank’s six guiding sales practice principles to ensure they act with honesty and integrity.

 

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.


Job Segment: Bank, Banking, Developer, Real Estate, Quality, Finance, Technology, Sales