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Title:  ScotiaMcleod Administrative Associate (Bilingual)


Requisition ID: 2060

The Digital Factory is an innovation hub with a clear and well-supported mandate to transform the way banking technology is delivered, by re-imaging the customer experience, to deliver new digital value propositions. We have the support and experience of one of the world’s largest banks behind us and a talented, and growing, team of industry leaders driving us forward.
Do you want to help us reinvent how people bank? At the Scotiabank Digital Factory, we are passionate about transforming the customer experience.

We’re looking to fill our team with influencers, makers, creators and leaders who are flexible, curious, adventurous, versatile and responsive; and who are ready to roll up their sleeves in a collaborative and productive environment to get things done.

By joining our team, you will make an impact on our customers, the banking industry, and ultimately, the world.

ScotiaMcLeod is currently seeking an Administrative Associate.

The Administrative Associate is licensed as an Investment Representative. Their primary focus is to assist an advisor in the day to day trading and the administration of an advisor’s business. The Administrative Associate may support more than one advisor who may have different types of business.


***Only bilingual applicants will be considered.***



Ensure a high level of client service by:

• Supporting advisor in the regular review of client’s portfolios to identify client needs

• Reviewing the portfolio to ensure it meets the current or updated risk profile and aligns with applicable investment program

• Gathering research & product information from internal and external sources

• Entering client trades as directed by client or Advisor

• Remaining up to date with all the regulatory rules and trading activities as it relates to client accounts


Ensure effective client administration by:

• Following up with clients on missing documentation required as per the industry regulatory requirements

• Maintaining client files and information of the appropriate systems

• Checking daily trades and all system entries in accounts for timelines and accuracy

• Responding to client inquiries in a timely, responsive manner

• Resolving issues and effecting client transactions expeditiously and accurately, escalating issues to Advisor when appropriate

• Issuing instructions for client withdrawals, deposits, swaps and transfers according to client or Advisor instructions

• Ensuring all client interaction is accurately documented

• Understanding the required documentation for all client account types


Provide marketing assistance to the Advisor by:

• Identifying opportunities to gather additional assets and/or increase revenue within the existing client base (i.e. referrals, consolidation of assets, insurance, etc…)

• Developing, distributing and maintaining marketing materials

• Organizing client events, including lunch & learns, seminars, client appreciation

• Maintaining or co-ordinating electronic marketing

• Managing the approval process for all marketing and mass communication


Supporting the growth of the Advisor by:

• Reviewing and reducing all restricted accounts

• Managing the Bank referral process

• Assisting in idea generation

• Reviewing the daily commission reports and follow up on unpaid commissions

• Tracking the Growth Bonus payments and follow up

• Preparing, analyzing, and presenting reports and recommendations, financial plans/concepts, insurance, annual trading summary etc. to the Advisor for review

• Providing recommendations for improvement to business processes, additional value to clients



• Excellent written and verbal communication skills

• Strong organizational skills

• Ability to take initiative and work independently

• Ability to meet deadlines

• Understanding of industry and firm compliance regulations

• Ability to take direction from advisor(s) on client trading activity.



• Canadian Securities Course (CSC)

• Conduct and Practices Handbook (CPH)

• Investment Representative Training (IRT)

• Maintain license by complying with all regulatory requirements



• Candidates who do not already hold their CSC and CPH will be considered. Those who are not Investment Representative licensed will be expected to complete the CSC, CPH and IRT training within 15 months of hire.

• The branch is a fast paced often high stress environment often with conflicting demands.


Location(s):  Canada : Quebec : Montreal 



As Canada’s international bank, we are a leader when it comes to inclusion. Scotiabankers hail from over 120 countries, speak more than 100 languages and serve over 23 million customers globally. As a highly diverse company, we know that an inclusive environment for employees and customers helps everyone achieve their best. We value the unique skills and experiences each individual brings to the bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates selected for an interview will be contacted directly.  If you require accommodation during the recruitment and selection process, please let us know. We will work with you to provide a positive recruitment experience.

Job Segment: Law, Banking, Compliance, Bilingual, Legal, Research, Finance

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