Title:  Manager, Linguistic Services Operations

Requisition ID: 266022 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Global Wealth Management Linguistics Services Operations Manager leads a team of translation project specialists and proofreaders, and holds ownership of the team’s technology stack. This individual thrives in a dynamic, fast-paced environment, demonstrates strong leadership and organizational skills, and excels at managing multiple complex initiatives simultaneously while consistently meeting deadlines.

Is this role right for you? In this role you will:

• Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Leads a team of translator project specialists and proofreaders ensuring optimized capacity in the assignment of translation projects and manages the workload based on risk and priorities
• Owns the lifecycle of all linguistic technology tools, including evaluation of new solutions, implementation, integration, upgrades, and retirement.
• Champions digital transformation initiatives, including automation, AI-driven translation, and workflow optimization.
• Continuously evaluates emerging technologies and trends to ensure the team remains at the forefront of linguistic innovation.
• Drives strategic and continuous improvement initiatives to optimize the performance and efficiency of linguistic services, including the management and enhancement of all processes and technology tools (such as translation memories, terminology databases, CAT tools, and the team’s portal), ensuring everything is properly documented.
• Gives appropriate and constructive feedback to colleagues, coaches them to increase their level of autonomy with technology, and foster peer learning
• Leads the management of complex projects that require creative and technology-driven solutions, collaborating with internal clients, technology partners, linguistics vendors, and stakeholders to set clear expectations, proactively plan ahead, and ensure the availability of resources and tools. Anticipates and resolves technological challenges with an innovative, out-of-the-box approach to project delivery.
• Works with technology vendors to ensure tools performance, security and ease of use designs and delivers interactive training sessions to empower clients and stakeholders with best practices for using our technology tools and portal, ensuring they can maximize value and efficiency.
• Serves as the primary resource and point of contact for colleagues, providing expert assistance and troubleshooting for any technical issues related to our tools.
• Oversees the onboarding and offboarding of team members, ensuring timely access to and removal from all relevant tools, systems, and platforms, and providing the necessary training and documentation to support a smooth transition.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

Education, Professional Experience, Certifications and Skills required:

• Bachelor’s or master’s degree in Translation
• 5+ years of experience managing translation services, preferably in a corporate environment
• 7+ years in project management
• 10+ years of experience in the translation industry
• Complete fluency in (both written and oral in Canadian English and Canadian and Québec French
• Working knowledge of Latin American Spanish is an asset.
• Very strong proficiency with computer assisted translation tools, MS Office, Adobe, Workfront, etc., including artificial intelligence.
• Very strong proficiency with translation project management technology.
• Strong coordination, and people management skills, to facilitate teamwork and coordinated execution of multiple deliverables
• Very strong analytical and problem resolution skills
• Excellent communication and interpersonal skills
• Strong ability to work efficiently under pressure
• High degree of leadership, mentoring and consulting skills

Working Conditions

• Work from home. Non-standard hours can be required when needed. Limited travel domestically.

In addition to French, the successful candidate must also have sufficient knowledge of English, as the work involves interacting and collaborating regularly with groups and individuals based in Toronto, as well as constantly interacting with other people, including clients, who speak English, locally and elsewhere.

Location(s):  Canada : Quebec : Montreal 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.