Title:  Manager, Associate Team

Requisition ID: 258455 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Position Title: Manager, Associate Team

Purpose

As a leader of an Associate Private Banking team the incumbent contributes to the Private Banking’s success

through leading the delivery of sound advice and administration of the Private Banking team’s assigned book

of business. The incumbent ensures the team of Associates delivers exceptional personal service and leads the

overall day-to-day management of retail, small business, and custom Private Banking solutions. In addition, the

incumbent is accountable for coaching and employee development, overseeing compliance standards and

resource management within the assigned team and liaising with Private Banking Head Office on updates,

enhancements and training. As a Manager, Associate Team, the incumbent will work closely with the Team

Lead and provide direction to team members in a manner consistent with the overall Private Banking strategy.

Accountabilities

• Lead and inspire a high-performing Associate team to deliver exceptional, first-time-right service to affluent and influential clients.
• Model a client-first mindset by building deep knowledge of bank products, services, policies, and processes to provide tailored advice.
• Ensure timely, professional resolution of client requests, concerns, and complaints, escalating issues where required.
• Foster a respectful, inclusive, and collaborative branch culture that promotes engagement and service excellence.
• Support Associate Private Bankers in onboarding and managing client relationships, including participation in client meetings and calls.
• Enable holistic financial advice by ensuring teams understand client goals, anticipate needs, and deliver end-to-end solutions across banking, lending, and investments.
• Drive growth through relationship expansion, digital channel adoption, and referrals to Scotia Wealth Management partners.
• Oversee less complex credit portfolios by ensuring sound financial analysis, prudent lending decisions, and proactive monitoring of risk.
• Develop, coach, and manage team performance through clear goal setting, feedback, skills development, succession planning, and recognition.
• Lead change management initiatives and collaborate with regional and senior partners to ensure role consistency, service quality, and operational efficiency.
• Ensure strong administration, compliance, and risk controls by overseeing audits, dashboards, regulatory obligations, security, fraud escalation, and lending authorities.
• Promote a strong risk culture aligned with the Bank’s values, Code of Conduct, Global Sales Principles, and AML/ATF, compliance, and operational risk standards.

Requirements:

• 5 years+ Retail or Commercial banking experience.
•  Experience with employee development and coaching.
• Experience with client service standards and change management.
• University or community college degree preferred.
• The successful completion of a course of study that will enable registration with the appropriate
• provincial securities commission to obtain a license to sell mutual funds is an asset 

Location(s):  Canada : Quebec : Montreal 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.