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Title:  Lending Services Officer - Montreal, QC

 

Requisition ID: 36135

Join the Global Community of Scotiabankers to help customers become better off.

 

Job Purpose

The Lending Services Officer is responsible for the preparation, execution, registration, maintenance, and storage of collateral documents and other related documentation for business banking clients. He/she is responsible for daily monitoring of accounts, compliance, and ensuring established requirements are met to mitigate risk for the Bank. The incumbent is responsible for assessing the quality and accuracy of client and Bank generated documentation related to all aspects of the Bank’s commercial banking lending portfolio.

 

Key Accountabilities

1. Provide an excellent customer experience:

  • Taking responsibility for inquiries, concerns, or complaints and resolving matters promptly and accurately
  • Demonstrating professionalism and commitment to achieving the highest levels of customer satisfaction
  • Acquiring and maintaining a thorough knowledge of the Bank’s security and collateral documentation requirements
  • Maintaining a good understanding of systems utilized by Lending Services
  • Keeping knowledge current by reviewing manual and procedural changes and by actively participating in coaching and continuous improvement programs
  • Actively participating in E2E daily huddles and through these huddles help to resolve issues and raise concerns where partner co-operation is required to ensure an exceptional customer experience
  • Adhering to established SLAs and where not possible develop plan for communication to partners and clients and advise/consult with supervisor as appropriate
  • Communicating with clients and partners in a timely, concise and professional manner at all times

 

2. Administer the Business Service Centre loan portfolio according to established processes and procedures by:

  • Preparing documentation in accordance with credit authorizations and Bank policies
  • Executing a detailed document review program ensuring all assigned documents are accurate, complete, properly executed, and registered as required
  • Obtaining appropriate adjudicating authorization to fund loans with exceptions prior to funding
  • Liaising with the necessary internal and external groups to ensure required information and documentation are obtained
  • Following up on Overdrafts daily as well as preparing and requesting authorization for Temporary Overruns (TORS) from GRM subject to risk rating and dollar amount

 

3. Ensure the Bank’s risk profile is mitigated through sound and timely monitoring, conforming to Bank policies and procedures by:

  • Maintaining and following up defective security documents in a document management tracking system and escalating issues as required
  • Escalating exception items and matters requiring attention to the Assistant Manager/Manager Lending Services for resolution

 

4. Ensuring strict adherence to Bank security and control procedures for customer information, data, access to systems and documents by:

  • Adhering to regulatory activities and guidelines including Privacy, Anti Money Laundering/Anti-Terrorist Financing and Know Your Customer policies
  • Following department guidelines for the storage, access and delivery of client/Bank documents
  • Ensuring authentication of clients prior to the release of information
  • Identifying and escalating unusual occurrences, fraudulent activities, issues/deficiencies/trends to supervisor

 

Functional competencies

Sound knowledge of risk mitigation to monitor and conform to Bank policies/procedures.

Working knowledge of security documentation and document management tracking system.

Knowledge of escalation and exceptional items for quick resolution.

Good knowledge of Bank security/control procedures for customer information/data/system access and documents.

Knowledge of regulatory activities/guidelines including Privacy/AML/Anti-Terrorist/Financing/KYC policies.

Experience identifying/escalating unusual occurrences/fraudulent activities/issues/deficiencies/trends.

 

Education/Knowledge

-Sound knowledge of risk mitigation to monitor and conform to Bank policies/procedures.

-Working knowledge of security documentation and document management tracking system.

-Knowledge of escalation and exceptional items for quick resolution.

-Good knowledge of Bank security/control procedures for customer information/data/system access and documents.

-Knowledge of regulatory activities/guidelines including Privacy/AML/Anti-Terrorist/Financing/KYC policies.

-Experience identifying/escalating unusual occurrences/fraudulent activities/issues/deficiencies/trends.

-Post-secondary education is a requirement.

-Fluent in French & English required

 

**Additional Details**

The BSC provides national coverage (with the exception of Quebec) with hours of operation between 7 am - 8 pm (EDT).

Shifts vary during hours of operations.

 

 

 

Location(s):  Canada : Quebec : Montreal

As Canada’s International Bank, we are a leader when it comes to inclusion. We are a diverse and global team, speaking more than 100 languages with backgrounds from more than 120 countries. We value the unique skills and experiences each individual brings to the bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates selected for an interview will be contacted directly.  If you require accommodation during the recruitment and selection process, please let us know. We will work with you to provide as seamless a recruitment experience as possible.


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