Titre:  Agent de Soutien Bilingue

Numéro de la demande: 271782 

Joignez une équipe gagnante, engagée et axée sur les résultats qui évolue dans une culture inclusive et de haut rendement.

What you will be doing: 

Contributes to the overall success of the Servicing - Support Desk in Canada ensuring specific individual goals, plans, initiatives are executed/delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Is this role right for you? - In this role you will:

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Answering general procedural queries from branches and solicitors/notaries as they pertain to Retail Mortgage and Auto Lending Operations processes and answering deal specific queries.
• Conducting investigations to resolve exception situations and provide assistance as required with customer/branch complaints.
• Acquiring and maintaining good knowledge of department functions/processes and systems used, including related retail products and services.
• Taking ownership for self-learning and personal development planning.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations in accordance with Scotiabank Values, Code of Conduct and Global Sales Principles.
• Champions a high-performance environment and contributes to an inclusive work environment.
• Provides support for more than 900 branches in the domestic/Canadian branch network.
• Receives over 100,000 support calls per year from branches, lawyers and third parties on servicing-related functions.
• Receives over 5,000 support emails per year from branches on servicing-related functions.

Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:

• High School diploma and a minimum of 2 years of office work related experience. 
• Basic computer skills, including Microsoft Office products. 
• Experience providing product and process support over the phone and/or through email. 
• Knowledge of the mortgage industry and products, or relevant experience. 
• Bilingual French and English
• Work in a standard office-based environment. 
• Requires very close attention reviewing/reading material. 
• Pressure from meeting deadlines and situations requiring prompt attention. 
• Can experience significant fluctuations in work volumes or unexpected events which may require overtime. 

What's in it for you?

• You will be part of a diverse and inclusive team of Client-focused go-getters looking to learn from each other in an environment that celebrates and recognizes success!
• You will have access to thousands of online and in-person courses so you can shape your career growth with support from diverse industry leaders.
• You will get our help to save for your future and to invest in your total well-being through our Tangerine benefits.
• You belong here, and we are equal and uncomplicated. Bring your true self to work, dress codes don’t apply here.
• You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.

Emplacement(s):  Canada : Québec : Montreal

La Banque Scotia compte parmi les chefs de file du secteur bancaire au Canada et des fournisseurs de services financiers dans les Amériques. Nous sommes là pour l’avenir de tous. Nous contribuons à la réussite de nos clients, de leur famille et de leur collectivité en offrant des conseils et une vaste gamme de produits et de services, dont des services bancaires aux particuliers, aux entreprises et aux sociétés, des services bancaires privés, d’investissement et de gestion de patrimoine ainsi que des services liés aux marchés des capitaux.

Nous valorisons les compétences et les expériences uniques que chacun apporte à la Banque et nous nous engageons à offrir un environnement inclusif et accessible pour tous. Si vous avez besoin de mesures d’adaptation durant le processus de recrutement et de sélection (p. ex. un lieu d’entrevue accessible, des documents dans un autre format, un interprète de la langue des signes ou une technologie d’assistance), veuillez en informer notre équipe de recrutement. Pour obtenir du soutien technique, cliquez ici. Les candidats doivent postuler directement en ligne. Nous remercions tous les candidats de leur intérêt pour la Banque Scotia; cependant, nous communiquerons uniquement avec les personnes retenues pour une entrevue.