Title:  Account Officer - Montreal

Requisition ID: 256973 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Title: Accounting Officer/ Service Officer

Purpose

Contributes to the overall success of the RDO - Customer Inquiries & Investigations team in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. The Service Officer is responsible for providing administrative support to Retail Operations to ensure overall branch satisfaction. In addition, the incumbent provides service to branches in a manner consistent with ScotiaService Standards and Complaint Resolution Standards and Procedures.

Is this role right for you? In this role, you will: 

• Assist in the administration of the Branch Accounting responsibilities by:
• Acquiring a good knowledge of all loan/deposit accounting functions and a thorough knowledge of one or more of the complex operating systems in the accounting function (i.e. Scotia Plan Loans, Letters of Credit, On-Line Loans, Foreign Exchange in large or complex operations and Foreign/documentary Collections); this includes acquiring and maintaining a working knowledge of retail products and services and a general knowledge of commercial services.
• Accurately processing, posting and maintaining the daily transactions originated by customers/management or a B/F system within assigned Position Authorities.
• Verifying the accuracy, completeness and authorization of non-dollar maintenance data, as posted by others, documenting errors for subsequent correction.
• Assisting in the training/cross-training of personnel.
• Preparing reports/returns as directed.
• Provide service to branches that is consistent with ScotiaService standards by:
• Taking full responsibility for assigned customer inquiries/concerns/complaints by resolving those matters within assigned timeframes and standards.
• Maintaining the confidentiality of customer information.
• Preparing general correspondence relative to customer/outside inquiries.
• Contribute to the efficiency of Retail Operations and overall profitability of the bank by ensuring corrective action is taken/recommended/escalated as appropriate, which will prevent recurrence of errors/problems.
• Understand the Business Continuity Plan and contribute to its execution.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues an environment in which his/her team pursues effective and efficient operations, while ensuring the adequacy, adherence to and effectiveness of business controls to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
• Maintain strict adherence to security procedures by:
• Maintaining all negotiable items, stamps, keys and passwords cosigned to custody in accordance with Bank regulations and within assigned limits.
• Adhering to established Bank regulations and procedures within assigned authority and responsibility and reporting any unusual occurrences or fraudulent activity to the supervisor.

Do you have the skills that will enable you to succeed in this role?  We’d love to work with you if you have:

• Working knowledge of Microsoft Office programs. 
• Education in business and/or finance an asset. 
• Thorough knowledge and understanding of the product line and systems supported by the unit in order to provide service to branch sales & service staff in a manner consistent with Scotia Service Standards and Complaint Resolution Standards and procedures. 
• Working knowledge of mainframe/branch on-line network computer operations. 
• Good understanding of LAN/PC Operation & Applications. 
• Assists in the training/cross-training of personnel. 
• Must be flexible in a constantly changing environment (procedural and automated systems). 

Working Conditions:

• Works in a standard office-based environment.
• Standard working hours that support direct team.
• Scent-free environment.
• Some moving and lifting of work and boxes may be required
• Pressure situations can arise internally where tight deadlines must be met and multiple priorities are on the go.
• Projects and/or ad-hoc assignments may be assigned. 

In addition to French, the successful candidate must also have sufficient knowledge of English, as the work involves interacting and collaborating regularly with groups and individuals based in Toronto, as well as constantly interacting with other people, including clients, who speak English, locally and elsewhere.

Location(s):  Canada : Quebec : Montreal 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.