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Title:  Sr. Service Officer - Mississauga, ON




Requisition ID: 70222


Join the Global Community of Scotiabankers to help customers become better off.



When you join Scotiabank, you’re part of an internationally recognized, award-winning workplace!


Within Global Operations, you’ll be contributing to a high-performance culture focused on helping our customers.  Our emphasis is on building our teams’ expertise and maintaining a strong risk management culture, while improving the effectiveness and efficiency of what we do.  You will join a team built around high performance and continuous improvement, recognition, rewards, diversity, inclusion, and our core values of respect, integrity, passion and accountability.


What will your role be?


Our mantra in the Retail and Business Service Centres is ‘Partnership, Performance and Velocity’ in building high-performing teams who work together with our partners to deliver solutions and services at the speed our customers demand. You will be an integral part in helping us deliver on this every day.


Our Sr. Service Officer team champions a customer focused culture to our Commercial banking customers for processing and credit support requests.



What will you be doing?

  • You will demonstrate your passion for superior customer service for our existing commercial clients by:
  • Updating loans, accounts, products and services
  • Monitoring accounts and loans to ensure balances and payments are up to date
  • Reviewing and processing of daily overdrafts, delinquencies, annual reviews, lending advances/payouts etc.
  • Your ability to build strong relationships will allow you to be an active partner by:
  • Working with stakeholders and business lines to initiate changes, resolve servicing issues, remove roadblocks, reduce costs and improve services
  • Your sense of urgency and problem-solving abilities will allow you to:
  • Promptly respond to service inquiries, concerns and complaints from business partners
  • Reduce business and customer impact by analyzing situations and provide solutions to overcome obstacles  


Skills You Already Have

  • Minimum 2 years of experience in a bank or financial institution
  • Previous experience in a customer-focused role
  • Proven ability to meet tight deadlines
  • Ability to communicate effectively over the phone and through email
  • Ability to thrive in changing environments




Hours of operation: This team provides National coverage Monday- Friday between 7AM-8PM. You will be assigned a 7.5 hour shift within these times. (Hours may change based on operational requirements)



Take the first step in joining our Global Operations team in Mississauga, Ontario. Say Hello and Apply today! 


Location(s):  Canada : Ontario : Mississauga 

As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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