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Title:  Sr. Manager, Commercial Banking, Fulfillment Center of Expertise




Requisition ID: 86765

Cost Centre: BSC - Fulfillment 

Employee Referral Program – Potential Reward:  


We are committed to investing in our employees and helping you continue your career at Scotiabank.




As the Sr. Manager, Commercial Banking Fulfillment you will lead and oversee Commercial Banking group in Canada ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies and procedures. You are responsible for a unit that oversees the output of high quality and accurate client and Bank generated security and Business Banking documentation related to aspects of the Bank’s Commercial Banking portfolios.



What will your role be?

  • Lead and drive a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
  • Lead of the Commercial Banking Fulfillment & National Accounts Service team in Tahoe and Montreal
    • Leads the Commercial Banking fulfillment team supporting existing and onboarding new accounts, new products & services, and loan setup/funding, ensuring documentations are completed accurately and within Operational Performance Commitments (OPCs). 
    • Leads the National Accounts Service team supporting existing clients by ensuring service requests or tasks are completed accurately and within Operational Performance Commitments (OPCs) 
  • Lead the teams supporting the fulfillment of complex cases/clients with unique requirements to support industries such as Real Estate (Division) / IPL (CMS)​​, Condo Management Companies (& the Condo companies they manage) ​, Advance Payment Program, Agriculture (including Feeder/Breeder, Canadian Wheat Board, etc.), Fisheries, and any other specialized processes as applicable.  
  • Assumes responsibility that the preparation and execution of Business Banking and security documents are in accordance with authorizations from various adjudicating bodies.  Liaising with designated Branch, BSC employees, other Business Banking Partners and Solicitors, as required, including escalating exception items for resolution
  • Adapts priorities to address resource and operational challenges – balances short and medium term priorities.
  • Provides leadership support to employees and supports the Bank’s Performance Management processes by:
    • Taking accountability for planning and coaching on executing end-to-end delivery of all programs or operations managed. Focuses teams on continuous improvement and attainment of scorecard measurements.
    • Identifying unit goals and objectives that are aligned with the Bank’s business priorities
    • Coaching and leading others to identify and drive business, service, program, and process improvements.
    • Supporting the team’s career development planning activities and creating succession plans for the unit.
    • Ensuring the team(s) adhere to the established Operating Performance Commitments (OPC) and is accountable that proper controls are in place for audit purposes. 
  • Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
  • Builds a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vison/values/business strategy and managing succession and development planning for the team.
  • Perform other related duties as assigned.



Skills you already have

  • Post-Secondary Education (Business Degree preferred) and/or 3 to 5 years equivalent work experience in Financial Services or related industry
  • Minimum 3 years managerial experience
  • Thorough knowledge of business credit (including syndications) as it applies to Commercial Banking’s policies & procedures, business accounts, products & services, and collateral documentation is required
  • Working knowledge of the Bank’s compliance requirements for business banking.
  • Strong decision making, problem solving, and relationship management skills
  • Strong Communication (written and verbal) and organizational skills


This role is located at 4715 Tahoe Blvd. 




Location(s):  Canada : Ontario : Mississauga 

As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. Our employees are committed to a superior customer experience and use the Bank’s six guiding sales practice principles to ensure they act with honesty and integrity.


At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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