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Title:  Senior Manager, Non-Financial Risk (Global Operations) - Global Operations & Internal Controls




Requisition ID: 103907

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.








Contributes to the overall success of the Non-Financial Risk team ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives.

Ensures all activities conducted are in compliance with governing regulations, internal policies, and procedures.






  • Risk Projects and Processes:  Lead implementation of Compliance transformation in Global Operations. Provide additional support to other projects and activities that fall within the Operational Risk and/or Global Operations Governance mandate(s), as required.
  • Action Plans Monitoring: track and monitor completion of action plans; providing guidance to business units on completion of action plans.
  • Risk Appetite Framework (RAF) – Global Operations: lead the development of the Global Operations RAF, including document updates, executive approvals at the business line and subsidiary levels, as well as, development, monitoring and update of RAF metrics.
  • KRI Program Development: Support and challenge the business units in the development of their KRI program. Related activities include:
  • Monitoring and tracking of KRI breaches; providing consolidated quarterly reporting to Global Operations management team
  • Engaging with Global Operational Risk on quarterly reporting of all KRI’s
  • Refreshing and enhancing KRIs in collaboration with the business lines as they implement new initiatives, products, and services
  • Operational Risk Reporting: Related activities include:
  • Coordinate the gathering of Operational Risk reporting on a quarterly basis.
  • Monitor and escalate breaches to the appropriate management or oversight committee
  • Risk and Control Self-Assessment (RCSA) Program: work collaboratively with business units (1A) and its key internal partners to identify, document and assess significant operational risks and controls through the RCSA Program; which is conducted on business units and/or key processes. RCSA related activities include:
  • Managing the RCSA preparation process by coordinating meetings and setting up and monitoring timelines; 
  • Coordinating the information gathering during the assessment phase;
  • Collaborating with the business units and key internal partners in the identification of key operational risks and control gaps;
  • Conducting due diligence and research to assess key risks raised by the business units;
  • Preparation of the RCSA Report for Senior Management; and,
  • Documenting the RCSA in ORMS.
  • RCSA Plan Scoping: assess and determine the scope of the RCSA Plan for the coming fiscal year. Related activities include: 
  • Providing rationale to support the inclusion/exclusion of business units and/or processes in the RCSA Plan;
  • Working with Global Operational Risk (GOR) in their review and challenge of the RCSA Plan;
  • Documenting necessary approvals of the Global Operations RCSA Universe Scope Rationale, and approvals of any changes to the Significant Unit Universe;
  • Obtaining final RCSA Plan approval from the Operational Risk Committee (ORC) and Executive Steering Committee (ESC).
  • Operational Risk annual awareness program: develop and annual awareness program to assist the Risk Owners in understanding what types of operational risk their units could generate in their day to day activities.
  • Operating Handbook (1B Function): support the Director in the maintenance of the department's Operating Handbook which includes the department's Operating Model, Governance Structure, and Roles and Responsibilities that support the execution of the Bank's Operational Risk Framework within Global Operations.
  • Regulatory and Operational Risks: Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
  • Relationship Management: maintain strong relationships with the Global Operations business units and applicable support and control functions to remain current on new developments and emerging risks.
  • Customer focused culture: champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
  • Risk appetite and risk culture: understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Continuous Improvement: contribute to a culture of constant improvement by analyzing existing procedures and proposing more efficient ways to obtain better results that add value to our customers and business.



Education / Experience



  • Compliance, Audit, or Global Risk Management experience required.
  • Excellent problem solving, critical thinking, and negotiating skills.
  • Excellent written and verbal skills (must be able to prepare documentation and interact effectively with other Bank departments).
  • Excellent leadership and time-management skills.
  • Thorough knowledge of Bank's regulations, policies, procedures, operations, and functions.
  • Excellent knowledge of the roles and responsibilities of Global Operations business units and related business functions across Canadian & International Banking units including various delivery channels.
  • Must maintain a current awareness of regulatory requirements and industry best practices in operational risk.
  • Expert knowledge of Excel, PowerPoint, Word, and Visio.
  • Bachelor degree in Business Administration, Accounting, Finance with a minimum of 8 years of relevant banking experience or an MBA with a minimum of 5 years of relevant banking experience.
  • Spanish is an asset.






Location(s):  Canada : Ontario : Mississauga 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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