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Title:  Senior Manager, Credit Risk




Requisition ID: 155489

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.


Hiring Details:

  • Shift: 10am to 6pm, M-F, with rotational 12-8pm shift every 6-8 weeks for 1 week.
  • 2 Roles Available
  • 1 Unilingual & 1 Bilingual (French & English)
  • Department: Small Business -Adjudication Centre of Expertise (ACE)
  • Direct Reports: None
  • Reports to: Senior Manager & Team Lead, Credit Risk


ACE is part of Global Risk Management (GRM) which constitutes the Second Line of Defense in the Bank’s risk management framework.  ACE executes against Bank approved policies, within delegated limits.


The Senior Manager, Credit Risk is responsible for exercising sound credit judgement, providing quality credit exception decisions while balancing production objectives.  The incumbent demonstrates the ability to deliver sound decisions on more complex credit deals. The incumbent is responsible for ensuring efficient and effective use of resources to ensure consistent and timely decisions that deliver a high quality of customer service.  Adjudicates on credits for applications within the risk framework of the Bank while adhering to Bank policy and established exception authority.


The individual maintains the same authority limits as the Sr Manager and Team Lead and adjudicates more complex and larger credit applications within the Small Business portfolio including specialty programs, credit facilities for professionals, Agriculture, Franchising and up market requests.


Major Accountabilities:

Provide high quality and in-depth credit decisions by:

  • Effectively analyzing partner submissions, complex application information and associated documents and rationale
  • Ensuring consistent application of policies and processes to credit decisions, including adherence to regulatory requirements
  • Exercising expert credit judgement and skills in approving and declining credit applications within established limits
  • Ensuring accurate and complete documentation of rationale for every credit decision; including the assessment of the applicable 5 Cs of credit
  • Presenting sound and effective recommendations on credit requests above established limits

Deliver an effective and timely customer experience by:

  • Ensuring all partner interactions are professional, respectful, and value added
  • Provide recommendations, alternatives or restructure credit requests, as appropriate
  • Provides coaching, direction and guidance to partners concerning credit applications as required
  • Act with a sense of urgency in response to partner requests and inquiries to assist in meeting customer needs and expectations


 Contribute to ACE objectives/commitments by:

  • Delivering against established ACE Service Level Agreement targets by:
    • Consistently achieving KPI target as established
    • Responding promptly and effectively to credit requests, concerns and Partner communication
  • Taking personal accountability for Lean management activities in order to support continuous improvement through collaborative problem solving, huddles, standard approach to work, visual controls, coaching etc.
  • Contribute to continuous evolution of Lean methodology at ACE
  • Effectively contributing to doing it right the first time
  • Leading by example in all interactions in the areas of communication, service delivery and relationship management


Optimizing Risk and Return by:

  • Ensuring decisions are replicable and transparent with appropriate diarized rationale
  • Champion clarity and risk based policy improvements across all products.
  • Making loan decisions according to approved lending limits and ACE Limits and Exception Authorities document
  • Identifying and escalating any potential issues (e.g. Anti-Money Laundering-AML; Privacy; Know Your Customer-KYC; Compliance)
  • Operating within the Bank’s risk framework


Contribute to personal development by:

  • Promoting a positive work environment that enhances employee satisfaction
  • Active participation in personal development and functional learning as established
  • Taking action on feedback received and implementing change
  • Advocate change, leads development tasks and/or mentorship of peers


We'd like to work with you if you have:

  • A comprehensive knowledge of the Bank’s products and services;
  • An expert understanding of Bank lending policies and procedures, financial analysis, risk assessment techniques, credit structuring, collateral and security documentation and registration, collection, regulatory, related legislation and accounting practices;
  • Proven credit judgement and the  ability to fully analyze Financial Statements;
  • Strong analytical and problem resolution skills
  • Strong coaching and demonstrated leadership skills;
  • Knowledge of all relevant systems as applicable to the ACE unit, including Moody’s R/A
  • Thorough knowledge of The Bank’s Regulatory and Compliance requirements as they relate to credit granting, including Privacy, Anti-Money Laundering (AML)/Anti-Terrorist Financing; and Know Your Customer (KYC) requirements
  • Good understanding of the Bank’s credit culture
  • Effective communication and interpersonal skills are necessary for professional interactions with customers, partners and business lines to ensure a high level of credibility
  • Must be organized and be an effective decision maker to meet the demands of a high volume environment
  • Strong team player and skillful in developing harmonious relationships with Unit team members and stakeholders
  • Experience in working within a Lean environment  is an asset


Location(s):  Canada : Ontario : Mississauga 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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