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Title:  Senior Manager, Adjudication Review and Regulatory Oversight




Requisition ID: 155257

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.


Hiring Details:

  • Work location: 4701 Tahoe Blvd, Mississauga ON
  • Full-time permanent position 
  • Working hours: Monday - Friday, 10:00am - 6:00pm 


Job purpose:

Leads and oversees Adjudication Centre of Expertise in Canada ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies and procedures. 

ACE’s role is to review credit applications requiring an exception for Retail Branches, Private Banking, Indirect Mortgage and Indirect Auto, Small Business (Branch, Health Care & Professional Banking and Agriculture).  ACE enables a superior credit adjudication experience for customers, employees and partners that is aligned to the Risk Framework of the Bank.



Leads an assigned group of Manager, Adjudication Review by:

  • Establishing and communicating clear performance objectives and monitoring progress on a consistent basis
  • Providing regular observational, situational coaching and formal coaching
  • Identifying behavioral and functional skill gaps and working with team members to develop and implement action plans
  • Fostering an environment that promotes employee satisfaction and growth to achieve established objectives
  • Acts as a Champion of all change initiatives within the unit
  • Leading by example in all employee & Partner interactions in the areas of communication, credit quality and relationship management
  • Recruiting, hiring and promoting team members in accordance with standard Bank policies
  • Reviewing findings and providing Managers. Adjudication Review with guidance in their reviews and decision ratings


Provide quality review on Retail, Indirect Mortgage, Small Business and Indirect Auto loan applications while contributing to effective management of the department by:

  • Ensuring all products and business lines have adequate review coverage
  • Effectively analyzing application information and associated documents
  • Ensuring consistent application of policies and processes, including adherence to regulatory requirements
  • Providing sound advice and potential alternatives to deal structure, within risk parameters
  • Ensuring accurate and complete documentation of the rationale for credit decisions, including assessment of capacity for loan decisions, where applicable (replicability)
  • Ensuring the reviews effectively identify risks resulting from non-adherence to policies, processes and regulatory requirements
  • Keeping abreast of policy, process and regulatory changes to ensure the team understands the changes and their impact to the review process
  • Recommending policy or process changes to mitigate gaps identified in the review process, as well as negotiating their implementations
  • Having a good understanding of credit quality and overall business line performance through the review and analysis of various statistical reports and presentations
  • Collaborating with the Senior Managers/Directors/VP to provide feedback and enhancements to the review process


Provide oversight for ACE related OSFI, Audit and PAE (Policy Adherence & Effectiveness) findings

  • Collaborating with ACE Directors and Senior Manager to ensure findings are addressed with a sense of urgency and established timelines are adhered to
  • Providing guidance and effective challenge to ensure proposed resolutions are sustainable
  • Collaborating with GRM stakeholders for potential system, policy and/or process changes
  • Track and monitor progress related to ACE related findings in order to work with ACE stakeholders in the preparation of closure documents, including evidence
  • Collaborating with ACE stakeholders at the outset of a review to gather and submit requested documentation to OSFI, Audit or PAE

Deliver an effective Partner experience by:

  • Identifying and reporting trends in adjudication quality
  • Regularly meeting with Ace stakeholders to:
    • Present review results
    • Recommend appropriate action to mitigate risks
  • Ensuring all partner interactions are professional, respectful, and value added
  • Provide recommendations and/or alternatives, as appropriate, within the risk appetite of the Bank Provides coaching, direction and guidance to partners concerning credit adjudication and the Adjudication Review process
  • Acting with a sense of urgency in response to partner requests and inquiries to assist in meeting customer needs and expectations


Contribute to ACE objectives/commitments by:

  • Accountable to achieve Lean management objectives as outlined by the Unit
  • Drive the evolution of Lean methodology
  • Effectively contributing to doing it right the first time


Optimizing Risk and Return by:

  • Keeping abreast of changes to policy and processes as they related to Retail, Indirect Mortgage, Small Business and Indirect Auto lending
  • Providing objective, fact-based feedback on credit decisions including whether decisions are replicable and transparent with appropriate diarized rationale 
  • Champion clarity and risk-based policy improvements across all products.
  • Ensuring loan decisions are granted according to approved lending limits and ACE Limits and Exception       
  • Authorities document and providing one-up escalation where this is found not to be the case
  • Identifying and escalating any potential issues (e.g. Anti-Money Laundering-AML; Privacy; Know Your Customer-KYC; Compliance)
  • Providing feedback based on the Bank’s risk framework
  • Monitoring credit quality and overall unit performance through review of various statistical reports and documentation to ensure performance standards, i.e., volume/productivity, loan quality, service standards and portfolio management, are maintained


Contribute to Personal and Team development by:

  • ​​​​​Promoting a positive work environment that enhances employee satisfaction
  • Active participation in personal development and functional learning as established
  • Taking action on feedback received and implementing change
  • Advocate change, leads development tasks, informal coaching and mentorship of peers
  • Providing clear direction to the team on performance and quality
We'd like to work with you if you have:
  • Previous supervisory/management experience is required;
  • Must be able to conduct financial statement analysis;
  • Must be organized and able to manage conflicting priorities;
  • An expert understanding of Bank lending policies and procedures, financial analysis, risk assessment techniques, credit structuring, collateral and security documentation and registration, collection, regulatory, related legislation and accounting practices;
  • Expert negotiation and problem resolution skills;
  • Expert coaching and counseling skills in credit;
  • Sound knowledge of all credit policies covered in the ACE Approval Limit & Exception Authorities document;
  • Knowledge of the following systems and applications that support the Unit’s processes i.e. CEA, CAP, RA Analyst, Mosshub, PegaLite, ReCapp/SAM, MIMS, Worklist for Workflow-ACE, Scotiaworx, Credit Review System (CRS), AS400 – KS/KV, ALSCOM, as applicable to applications adjudicated;
  • Thorough knowledge of The Bank’s Regulatory and Compliance requirements as they relate to credit granting, including Privacy, Anti-Money Laundering (AML)/Anti-Terrorist Financing; and Know Your Customer (KYC) requirements;
  • Good understanding of the Bank’s credit culture;
  • Excellent communication skills, written and verbal, in order to produce informative, concise and professional summaries, recommendations and/or presentations;
  • Excellent analytical and decision-making skills are required;
  • Strong team player and skillful in developing harmonious relationships with Unit team members and stakeholders;
  • Comprehensive knowledge of the Bank’s credit products and services;
  • Experience in working within a Lean environment is an asset.


Location(s):  Canada : Ontario : Mississauga 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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