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Title:  Manager, Small Business Credit Risk - Bilingual French/English




Requisition ID: 177443

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.



Contributes to the overall success of the Adjudication Centre of Expertise / Global Operations in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.


ACE’s role is to review credit applications requiring an exception for Retail Branches, Private Banking, Indirect Mortgage and Indirect Auto, Small Business (Branch, Health Care & Professional Banking, and Agriculture). ACE enables a superior credit adjudication experience for customers, employees, and partners that is aligned to the Risk Framework of the Bank.


The Manager, Credit Risk is responsible for exercising sound credit judgement, providing quality credit exception decisions while balancing production objectives. The incumbent demonstrates the ability to deliver sound decision on more complex credit deals.


The incumbent is responsible for ensuring efficient and effective use of resources to ensure consistent and timely decisions that deliver a high quality of customer service. Adjudicates on credits applications within the risk framework of the Bank while adhering to Bank policy and established exception authority.



Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge


  1. Provide high quality and in-depth credit decisions by:


  • Effectively analyzing partner submissions, complex application information and associated documents and rationale
  • Ensuring consistent application of policies and processes to credit decisions, including adherence to regulatory requirements
  • Exercising advanced credit judgement and skills in approving and declining credit applications within established limits
  • Ensuring accurate and complete documentation of rationale for every credit decision; including the assessment of the applicable 5 Cs of credit
  • Presenting sound and effective recommendations on credit requests above established limits



  1. Deliver an effective and timely customer experience by:


  • Ensuring all partner interactions are professional, respectful, and value added
  • Providing recommendations, alternatives or restructure credit requests, as appropriate
  • Provides coaching, direction and guidance to partners relating to credit applications as required
  • Act with a sense of urgency in response to partner requests and inquiries to assist in meeting customer needs and expectations



  1. Contribute to ACE objectives/commitments by:


  • Delivering against established ACE Service Level Agreements targets by:
  • Consistently achieving KPI target as established
  • Responding promptly and effectively to credit requests and concerns
  • Contributing to Deal Support (Contact Centre Internal to ACE) to deliver advice on  Credit deals, achieve call answer rate and other relevant customer centric metrics
  • Taking personal accountability for Lean management activities in order to support continuous improvement through collaborative problem solving, huddles, standard approach to work, visual controls, coaching etc.
  • Contributing to the evolution of Lean methodology at ACE
  • Effectively contributing to doing it right the first time
  • Leading by example in all interactions; communication, service delivery and relationship management



  1. Optimizing Risk and Return by:


  • Ensuring decisions are replicable and transparent with appropriate diarized rationale
  • Champion clarity and risk-based policy improvements across all products.
  • Making loan decisions within approved lending limits and ACE Limits and Exception Authorities as documented
  • Identifying and escalating any identified issues (e.g. Anti-Money Laundering-AML; Privacy; Know Your Customer-KYC; Compliance)
  • Operating within the Bank’s risk framework



  1. Contribute to personal development by:


  • Promoting a positive work environment that enhances employee satisfaction
  • Active participation in personal development and functional learning as established
  • Acting on feedback received and embrace and implement change
  • Leads development tasks and/or mentorship of peers, as required



Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.



Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.



Champions a high-performance environment and contributes to an inclusive work environment



Skills and Experience You Already Have:


The incumbent must have the following key competencies:

  • A comprehensive knowledge of the Bank’s products and services;
  • An expert understanding of Bank lending policies and procedures, financial analysis, risk assessment techniques, credit structuring, collateral and security documentation and registration, collection, regulatory, related legislation and accounting practices;
  • Proven credit judgement and the  ability to fully analyze Financial Statements;
  • Strong analytical and problem resolution skills
  • Knowledge of all relevant systems as applicable to the ACE unit
  • Thorough knowledge of The Bank’s Regulatory and Compliance requirements as they relate to credit granting, including Privacy, Anti-Money Laundering (AML)/Anti-Terrorist Financing; and Know Your Customer (KYC) requirements
  • Good understanding of the Bank’s credit culture
  • Effective communication (written and verbal) and interpersonal skills are necessary for professional interactions with customers, partners and business lines to ensure a high level of credibility
  • Must be organized and be an effective decision maker to meet the demands of a high volume environment
  • Experience in working within a Lean environment is an asset
  • Bilingual French/English is required


“Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English in addition to French because they will be required to work closely with other groups from head office who operate primarily in English, and they will serve and English-speaking clientele.”


Working Conditions:


  • Standard office environment: non-standard hours are a common occurrence.


Location(s):  Canada : Ontario : Mississauga || Canada : Ontario : Toronto || Canada : Quebec : Montreal 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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