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Title:  Manager, Retail Credit Risk




Requisition ID: 97325  


Employee Referral Program – Potential Reward:  

We are committed to investing in our employees and helping you continue your career at Scotiabank.


Major Accountabilities:


1.           Provide high quality and in-depth credit decisions by:

•            Effectively analyzing partner submissions complex application information and associated documents and rationale

•            Ensuring consistent application of policies and processes to credit decisions, including adherence to regulatory requirements

•            Exercising advanced credit judgement and skills in approving and declining credit applications within established limits

•            Ensuring accurate and complete documentation of rationale for every credit decision; including the assessment of the applicable 5 Cs of credit

•            Presenting sound and effective recommendations on credit requests above established limits


2.           Deliver an effective and timely customer experience by:

•            Ensuring all partner interactions are professional, respectful, and value added

•            Providing recommendations, alternatives or restructure credit requests, as appropriate

•            Providing coaching, direction and guidance to partners relating to credit applications as required

•            Acting with a sense of urgency in response to partner requests and inquiries to assist in meeting customer needs and expectations


3.           Contribute to ACE objectives/commitments by:

•            Delivering against established ACE Service Level Agreement targets by:

•            Consistently achieving KPI target as established

•            Responding promptly and effectively to credit requests and concerns

•            Contributing to Deal Support (Contact Centre Internal to ACE) to deliver advice on  Credit deals, achieve call answer rate and other relevant customer centric metrics

•            Taking personal accountability for Lean management activities in order to support continuous improvement through collaborative problem solving, huddles, standard approach to work, visual controls, coaching etc.

•            Contributing to the evolution of Lean methodology at ACE

•            Effectively contributing to doing it right the first time


4.           Optimizing Risk and Return by:

•            Ensuring decisions are replicable and transparent with appropriate diarized rationale

•            Champion clarity and risk based policy improvements across all products.

•            Making loan decisions within approved lending limits and ACE Limits and Exception Authorities as documented

•            Identifying and escalating any identified issues (e.g. Anti-Money Laundering-AML; Privacy; Know Your Customer-KYC; Compliance)

•            Operating within the Bank’s risk framework


5.           Contribute to personal development by:

•            Promoting a positive work environment that enhances employee satisfaction

•            Active participation in personal development and functional learning as established

•            Taking action on feedback received and embrace and implement change

•            Leads development tasks and/or mentorship of peers, as required


Complexity and Scope of the position

The incumbent must have the following key competencies:


•            A comprehensive knowledge of the Bank’s products and services;

•            An expert understanding of Bank lending policies and procedures, financial analysis, risk assessment techniques, credit structuring, collateral and security documentation and registration, collection, regulatory, related legislation and accounting practices;

•            Proven credit judgement and the  ability to fully analyze Financial Statements;

•            Strong analytical and problem resolution skills

•            Knowledge of all relevant systems as applicable to the ACE unit

•            Thorough knowledge of The Bank’s Regulatory and Compliance requirements as they relate to credit granting, including Privacy, Anti-Money Laundering (AML)/Anti-Terrorist Financing; and Know Your Customer (KYC) requirements

•            Good understanding of the Bank’s credit culture

•            Effective communication (written and verbal) and interpersonal skills are necessary for professional interactions with customers, partners and business lines to ensure a high level of credibility

•            Must be organized and be an effective decision maker to meet the demands of a high volume environment

•            Strong team player and skillful in developing harmonious relationships with Unit team members and stakeholders

•            Experience in working within a Lean environment  is an asset



The incumbent is required to complete daily responsibilities with minimal supervision, utilizing initiative, experience and knowledge.

•            Number of services: 1 (Adjudication of credit applications )

•            Number of major systems: 1 – 5

•            Average annual application volumes in the unit:

o            133,000 Retail

o            135,000 Indirect Auto (DFC)

o            99,000 Indirect Auto (SDA)

o            137,000 Indirect Mortgage

o            60,000 Small Business



•            The incumbent adjudicates credit applications within the framework of Bank policy in addition to exceptions and lending limits as outlined in the ACE Approval Limits & Exception Authorities document and an individual ‘Discretionary Lending Limit’ letter.

•            When required, for adjudicating centralized Small Business Credit Reviews, additional authority is outlined in the Credit Review Unit Handbook

•            The incumbent primarily adjudicates __Indirect/Retail___ credit within the framework of Bank policies and credit procedures.


Working Conditions:

•            Standard office environment

•            This position is primarily non-physical.

•            There are unpredictable deadlines, time constraints and pressures dictated by business volumes and customer service standards.

•            Operational requirements may include non-standard working hours to serve our Business Line partners during and outside of their hours of business.


Location(s):  Canada : Ontario : Hamilton || Canada : Ontario : Mississauga || Canada : Ontario : Toronto || Canada : Quebec : Montreal 

As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. Our employees are committed to a superior customer experience and use the Bank’s six guiding sales practice principles to ensure they act with honesty and integrity.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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