Share this Job

Please be advised that our Careers site will be unavailable from November 28 at 12am ET to November 29 12am ET for scheduled system maintenance.

Title:  Manager, Non-Financial Risk, Global Operations




Requisition ID: 136256

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.




•    Contributes to the overall success of the Global Operations Governance team ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives and by support  delivery of regulatory change initiatives and other Non – Financial Risk Projects in compliance with governing regulations, pre-defined budgets and timelines. 



•    Risk and Control Self-Assessment (RCSA) Program: work collaboratively with business units (1A) and Sr. Manager NFR and key internal partners to identify, document and assess significant operational risks and controls through the RCSA Program; which is conducted on business units and/or key processes. RCSA related activities include:
o    Managing the RCSA preparation process by coordinating meetings and setting up and monitoring timelines;  
o    Coordinating the information gathering during the assessment phase;
o    Collaborating with the business units and key internal partners in the identification of key operational risks and control gaps; 
o    Conducting due diligence and research to assess key risks raised by the business units; 
o    Preparation of the RCSA Report for Senior Management; and,
o    Documenting the RCSA in ORMS. 

•    Action Plans Monitoring: track and monitor completion of action plans; providing guidance to business units on completion of action plans with guidance from Sr. Manager NFR as required
•    Risk Appetite Framework (RAF) – Global Operations: lead the development of the Global Operations RAF, including document updates, executive approvals at the business line and subsidiary levels, as well as, development, monitoring and update of RAF metrics. 

•    Operational Risk Reporting: Related activities include:
o    Coordinate the gathering of Operational Risk reporting on a quarterly basis.
o    Monitor and escalate breaches to the appropriate management or oversight committee

•    Third Party Risk Management (TPRM) Tracking: track and report contract status, providing guidance to business units on completion of contracts and helping business with updating contracts on the system (VISTA).  

•    Loss Data Reporting: support the Sr. Manager NFR on quarterly loss data reporting by identifying and documenting the root cause of the incurred losses. In addition, helps impacted business units on developing meaningful action plans.

•    KRI Program Development: Support and challenge the business units in the development of their KRI program. Related activities include:
o    Monitoring and tracking of KRI breaches; providing consolidated quarterly reporting to Global Operations management team
o    Engaging with Global Operational Risk on quarterly reporting of all KRI’s 
o    Refreshing and enhancing KRIs in collaboration with the business lines as they implement new initiatives, products, and services 

•    Operational Risk annual awareness program: support delivery of annual awareness program to assist the Risk Owners in understanding what types of operational risk their units could generate in their day to day activities. 

•    Operating Handbook (1B Function): support the Sr. Manager NFR in the maintenance of the department's Operating Handbook which includes the department's Operating Model, Governance Structure, and Roles and Responsibilities that support the execution of the Bank's Operational Risk Framework within Global Operations.

•    Regulatory and Operational Risks: Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct. 

•    Relationship Management: maintain strong relationships with the Global Operations business units and applicable support and control functions to remain current on new developments and emerging risks.

•    Customer focused culture: champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.

•    Risk appetite and risk culture: understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

•    Continuous Improvement: contribute to a culture of constant improvement by analyzing existing procedures and proposing more efficient ways to obtain better results that add value to our customers and business. 

•    Support execution of project plans to deliver on Non-Financial Risk programs such as (not limited to):
o    Third Party Risk Management
o    Loss and Incident Reporting
o    End User Computing

•    Support the portfolio of Regulatory Initiatives projects (Volcker 2.0, Regulatory Change Management) for Global Operations

Education / Experience


•    Strong problem solving, critical thinking, and negotiating skills
•    Good written and verbal skills (must be able to prepare documentation and interact effectively with other Bank departments)
•    Good time-management skills
•    Working knowledge of Bank's regulations, policies, procedures, operations, and functions

•    Must maintain a current awareness of regulatory requirements and industry best practices in operational risk
•    Expert knowledge of Excel, PowerPoint, Word, and Visio
•    Bachelor degree in Business Administration, Accounting, Finance with a minimum of 5 years of relevant banking experience or an MBA with a minimum of 2 years of relevant banking experience

•    Attention to detail, problem solving and analytical skills
•    Ability to communicate clearly and concisely to various levels of internal and external parties


Location(s):  Canada : Ontario : Mississauga 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Job Segment: Risk Management, Operations Manager, Financial, Banking, Finance, Operations