Please be advised that our Careers site will be unavailable from November 28 at 12am ET to November 29 12am ET for scheduled system maintenance.

Title:  Manager, Change Initiatives (18 Months Term)




Requisition ID: 196881

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.



The Role

The Manager supports the Senior Manager, Initiatives & Optimization and/or Director, Initiatives & Optimization, in executing on short and long term initiatives that align to the Bank’s Business & Retail target model. This role is execution orientated that drives increased customer engagement, lower structural costs, and less friction across the end-to-end partner and customer journey.


Is this role right for you? In this role you will:

  • Leads and drives a customer focused culture throughout their team to deepen customer relationships and leverage broader Bank relationships, systems and knowledge.
  • Contribute to the development and introduction of assigned Retail and Business Banking Operations initiatives/projects of systems, products, new or enhanced and procedural changes.
  • Manage the delivery, execution, and consideration of all key aspects of strategic projects including planning, scheduling, resourcing, risk assessment, cost/benefit analysis, time/cost estimates and a review of project work.
  • Manage project implementation schedules based on a strong understanding of the impact on the business and key support functions and through reviewing business requirements with internal/external clients and consultants.
  • Resolve frequent ad hoc requests and unplanned business issues. There can be stress resulting from constant interruptions and demands/volumes, as well as tight deadlines, delivery commitments, service/support requirements, and pressure situations. 
  • Establishing, building, and maintaining relationships with key stakeholders and departments within Canadian Banking and other areas of the Bank.


Do you have the skills that will enable you to succeed in this role?  We’d love to work with you if you have:   

  • Familiarity of Commercial and Retail  products, services, policies and procedures, banking regulations and related regulatory requirements
  • Ability to develop compelling business cases, including cost benefit analysis
  • Understanding of project management principles, methodology and tools
  • Applies strong conflict management skills to negotiate effective resolution of issues/disputes
  • Employs strong verbal and written communication skills to effectively present information to relevant stakeholders at all levels of the organization
  • Works effectively with limited supervision and under pressure to meet deadlines, balance work priorities and resolve problems in a timely manner
  • Experience running projects leveraging Agile methodologies
  • Bilingualism in Spanish is highly desirable but not required


What’s in it for you?

  • Work in a standard office-based environment; non-standard hours are not a common occurrence.   
  • This role will position the candidate well for global and international Banking exposure, growth and networking opportunities give the nature of the cross-functional work and overarching business domains in scope of Canadian Banking and International Banking.
  • This role has flexible hybrid working schedule. Primary location will be the Tahoe campus in Mississauga, Ontario. Secondary location will be downtown Toronto for partner meetings. Limited travel domestically/internationally.



Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Job Segment: Investment Banking, Project Manager, Technical Support, Bank, Banking, Finance, Technology