Title:  Estate Specialist

Requisition ID: 276943 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Contributes to the overall success of the Estate COE in Canada ensuring specific individual goals, plans, initiatives are executed/delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Is this role right for you? - In this role you will:

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Leadership and Team collaboration to contribute to the effective functioning of the team by identifying unusual items and escalating accordingly; assisting with training of new team members; active participation in coaching, skill builds, huddles and brainstorming sessions; participation in consultation with partners for technology enhancements and process improvements to make it easier for customers to bank with us, while enabling a superior customer experience.
• Provide insight, guidance and advice to customers on estate settlement process. Requires discovering of customer needs, actively listening and identification of opportunities for business development referrals to partners. Review of all incoming documentation and correction requests to ensure information is correct and actioned within bank policy and government legislation.
• Develop and maintain expert knowledge of all aspects related to estates administration, including operational processes and procedures, as well as, day to day banking, lending and investment processes and procedures. As a sr. estates specialist, you are expected to support complex estates requiring a more personalized handling and client care to meet the best-in-class service standards. These estates usually have high asset values, a combination of personal and small business assets, multiple beneficiaries, intricate executorship structures, etc.
• Support with estate referrals and escalations from executives and partners such as Legal, Escalated Customer Concerns Office etc,
• Undertaking a balanced approach between client experience and requests with the Bank’s risk appetite and risk culture in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
• Acting as leaders within the team, Champions a high-performance environment, supporting more junior team members though an inclusive work environment.

Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:

• Post-Secondary Education
• Estates Administration Certification an asset
• Mutual Fund Licensing (IFIC, CSC)  an asset
• Previous Estate Experience
• Knowledge of the Following Products: Mutual Funds, Registered & Non-Registered Plans, Registered Accounts (RRIF, LRIF, PRIF, LIRA, RRSP, RDSP, RESP), Retail Deposit Products, Day-to-Day Banking, All Retail Lending Products
• Knowledge of the Following Systems: RPM SSUI, IPUI, AS400 Image, Intralink, Sales Builder, TLS, SAM Credit Applications, Enterprise Complaint Management System (ECMS), Sole proprietorship products Regulatory: MFDA, BNS, SSI (an asset)
• Working knowledge of web-based applications (Windows, MS Office, etc)
• Key Performance Indicators: Accuracy, Productivity, SLA/OPC, Referrals to Wealth, Referrals to Branch Advisors.
• Bilingual (French/English) desirable.
• Ability to deal effectively with Branch/customer complaints, referring to a Manager/Supervisor where necessary, to ensure resolution is obtained to the complete satisfaction of all parties involved, the Customer, the Bank, and Customer Transaction Support department.
• Excellent communication and interpersonal skills are essential as the incumbent interacts with all levels of staff, internal/external contacts, as well as, providing support and training to staff.

Dimensions

• Deliver best in class service and guidance to executors and act independently while following specific policy and procedures to ensure compliance and achievement of the agreed objective
• Act as buddy support for junior specialists
• Exceptional situations/significant issues with potential impacts to Service Level Agreements, Risk, deliverables, and budget are referred to the Supervisor with recommendations/solutions as applicable.
• A high degree of discretion and judgment is required to solve problems and make decisions that may significantly impact ongoing operations and exposure to risk.
• Service all Domestic branches and customers:
  • Nationwide
• Products:
  • Registered Plans
  • Mutual Funds
  • GICs
  • Bank accounts
  • Credit products
  • Non-registered accounts
  • Private banking accounts
  • Sole proprietorship bank accounts

Working Conditions 

Work in a standard office-based environment; non-standard hours are a common occurrence. Limited travel domestically.

Location(s):  Canada : Ontario : Mississauga 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.