Title:  Director, Credit Risk - Retail Channel

Requisition ID: 243159

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

Leads and oversees Adjudication Centre of Expertise in Canada ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies and procedures. 

ACE’s role is to review credit applications requiring an exception for Retail Branches, Private Banking, Indirect Mortgage and Indirect Auto, Small Business (Branch, Health Care & Professional Banking, and Agriculture). ACE enables a superior credit adjudication experience for client, employees, and partners that is aligned to the Risk Framework of the Bank.

The Director, Credit Risk - Retail Channel is responsible for providing high quality retail and small business credit decisions, consistent with Bank policy, and to authorize exceptions to policy within delegated authority. All decisions must be documented in accordance with standard requirements.

The Director Credit Risk - Retail Channel provides direct oversight to assigned team members and partners with colleagues in the overall leadership and oversight of the unit. This includes operating within a Lean environment, day-to-day operations, establishing strategies and plans for sustaining and improving the ACE business model as it relates to providing advice & counsel, credit decision-making, quality control and the overall client experience along with ongoing continuous improvements and operational efficiencies.

The Director is expected to regularly interact with the sales force, product groups and Global Risk Management. The incumbent is required to remain up to date on industry trends and to provide input to ensure policy decisions accurately reflect market conditions. 

Accountabilities 

Leads and drives a client focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

Provide quality decisions on Retail loan applications by: 

•    Effectively analyzing application information and associated documents 
•    Ensuring consistent application of policies and processes to Retail loan decisions, including adherence to regulatory requirements 
•    Providing sound advice and potential alternatives to deal structure, within risk parameters 
•    Ensuring accurate and complete documentation of the rationale for credit decisions, including assessment of capacity for repayment on every loan decision.
•    Providing exception approval or decline for applications exceeding all Managers and Senior Managers established limits  
•    Presenting recommendations on credit requests above established limits to VP and/or GRM

Team Leadership / Leads and develops the Centre’s human resource capital: 

•    Establishes unit goals and objectives that align and directly support the business objectives of all clients and stakeholders;
•    Overseeing regular coaching and skill-building sessions, including one-on-one touch bases with direct reports 
•    Acts as a Champion of all change initiatives within the unit and regionally as appropriate; 
•    Fostering an environment that promotes employee satisfaction and achievement of established objectives; 
•    Leading by example in all employee and client interactions in the areas of communication, service delivery and relationship management.  
•    Partners with other stakeholders, both internal and external to identify industry trends and leverage best practices. 

Training & Development:

•    Leads the training and development and/or mentorship of new Manager Risk as required 
•    Identifying behavioral and functional skill gaps and working with team members to develop and implement action plans; 
•    Ensures team members pursue appropriate training and development opportunities 

Recruitment:

•    Fosters a positive work environment and reputation that makes ACE an attractive place to work 
•    Develops and implement strategies and plans to recruit qualified staff and enhance skills, knowledge and behavioral competencies of existing staff; 

Operational Effectiveness:

•    Ensuring the Unit complies with all applicable legal and regulatory requirements including Anti-Money Laundering, Know Your Customer, SOX and OSFI; 
•    Investigating and escalating with recommendations on any opportunities to improve operational effectiveness; 
•    Monitoring credit quality and overall unit performance through review of various statistical reports and other documentation to ensure performance standards, i.e. volume/productivity, loan quality, service standards and portfolio management, are maintained; 
•    Analyzing and escalating, with recommendations any adverse trends, concerns or issues relating to the Centre’s mandate and longer-term vision;
•    Assist the VP during the annual planning process;  
•    Managing within any assigned or established budget; 
•    Manage all activities according to established Service Level Agreements; 
•    Identifying opportunities for new business and participating in the development of those opportunities; 
•    Recognizing opportunities to improve personal competencies and implementing action steps to 
•    enhance those competencies; 

Personal Development:

•    Recognizing opportunities to improve personal competencies and knowledge and implementing action steps to enhance those competencies, including attendance at both internal and external courses

•    Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

•    Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. 

•    Builds a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviors; communicating vison/values/business strategy; and, managing succession and development planning for the team.

Education / Experience / Other Information 

•   The Director, Credit Risk - Retail Channel is a senior leader with an expert understanding of the Bank’s risk policies, products and credit culture including security documentation, management control and audit disciplines, gained through experience.

•   Effective leadership and relationship building skills are essential in order to balance credit quality with the service requirements and expectations of our client base. The incumbent is required to function independently. 
•    Undergraduate degree in Business, Economics, Finance and/or M.B.A. degree 
•    An expert understanding of Bank lending policies and procedures, financial analysis, risk assessment techniques, credit structuring, collateral and security documentation and registration, collection, related legislation and accounting practices;
•    Previous management experience leading a large client centric operation is required 
•    A minimum of 10 years prior credit granting experience is required 
•    Excellent analytical and decision-making skills are required; 
•    Expert negotiation and problem resolution skills; 
•    Expert communication skills, written and verbal, in order to produce informative, concise and professional credit replies, presentations and correspondence; 
•    Excellent coaching and counseling skills in credit. 
•    Strong organizational skills and the ability to prioritize work effectively and efficiently; 
•    A comprehensive knowledge of the Bank's products and services; 
•    A good understanding of the Bank's operating policies and procedures

Location(s):  Canada : Ontario : Mississauga 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.