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Title:  Customer Service Consultant- Mississauga, ON




Requisition ID: 68629


Join the Global Community of Scotiabankers to help customers become better off.



When you join Scotiabank, you’re part of an internationally recognized, award-winning workplace!


Within Global Operations, you’ll be contributing to a high-performance culture focused on helping our customers.  Our emphasis is on building our teams’ expertise and maintaining a strong risk management culture, while improving the effectiveness and efficiency of what we do.  You will join a team built around high performance and continuous improvement, recognition, rewards, diversity, inclusion, and our core values of respect, integrity, passion and accountability.


What will your role be?

Our mantra in the Retail and Business Service Centres is ‘Partnership, Performance and Velocity’ in building high-performing teams who work together with our partners to deliver solutions and services at the speed our customers demand. You will be an integral part in helping us deliver on this every day.


Our Service Officer team champions a customer focused culture for our Corporate and Commercial banking customers by providing support for day-to-day client inquiries and investigations.


What will you be doing?

You will demonstrate your passion for superior customer service, your focused sense of urgency and your problem-solving abilities by:

  • Maintaining up-to-date knowledge and understanding of relevant products and services, processes and policies
  • Reviewing and responding to high volumes of daily inquiries and investigations, including: account balance inquiries, account and transaction verifications, account/loan investigations etc.
  • Responding promptly to service inquiries, concerns and complaints to resolve day-to-day servicing issues
  • Reducing business and client impact by analyzing situations and providing solutions to overcome obstacles


This role requires you to be comfotable speaking on the phone for most and/or part of your day.


Skills you already have

  • Previous experience in a customer-focused role (banking or other related service industry preferred)
  • Ability to communicate effectively through telephone and email
  • Ability to thrive in changing environments


Hours of operation: This team provides National coverage Monday- Friday between 7AM-8PM. You will be assigned a 7.5 hour shift within these hours.


Take the first step in joining our Global Operations team in Mississauga, Ontario. Say Hello and Apply today! 



Please Note: Although there might not be current vacancies, your resume can be kept of file for up to 60 days.




Location(s):  Canada : Ontario : Mississauga 

As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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