Title:  Campus Community Lead

Requisition ID: 215258

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The role:
 

Contributes to the overall success of the assigned campus in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives.  Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.
The job requires skills in service delivery, continuous improvement, community management, communication and relationship building to ensure employees and visitors within the Campus are engaged and productive.

Is this role right for you? In this role you will:

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.

On-site and Virtual Support:

• Providing on-site campus support to all employees who work on the Campus.
• Supporting all aspects of a campus virtually through the mastery of multiple platforms: MS Teams, Workplace, MS Outlook.
• Managing and reporting on Campus and site capacity through the use of centralized tools.
• Supports onboarding and offboarding of campus employees, including access badges, parking, employee database management, telephone number assignments and equipment distribution and recovery.

Employee Experience: 

• Act as a central point of contact for employees in the Campus.
• Co-create process flow and guidelines for receiving, evaluating, and responding to all questions, complaints, suggestions, and compliments.
• Represent the Campus in front of the different business line management. 
• Understand, prioritize, and articulate challenges and successes of Campus and assist with solution development where necessary.
• Represent the Campus to employees: Respond to emails sent to operations inbox.
• Deliver Campus orientation for new employees of all levels.

Change Management & Continuous Improvement:

• Support the workplace hybrid working model and provide input to leadership about opportunities for reinforcing change program.
• Develop and document processes and procedures for Campus Operations.
• Embed Continuous Improvement approach. Co-create and execute feedback process to input initiators and ensure wider population are kept informed appropriately.

Community Building, Event and Meeting Management:

• Identify and support opportunities to bring the Campus population together.
• Organize booking and support for Campus meetings, e.g. Town Halls and Employee Engagement events as required.
• Meeting Management: Ensure conference/meetings rooms on all floors are maintained according to Campus standards. Provide orientation to meeting room technology and first level technology support for meeting room issues.

Security, Maintenance and Supplies:

• Maintaining records of keys / security credentials relating to premises and controlling access.  Raise with security any suspicious activity.
• Proactively coordinating with Building Services or Real Estate on issues with cleaning, HVAC, lighting etc. to ensure any operational, janitorial issues are resolved quickly.
• Ensuring stationery/supplies are monitored and replenished.

Correspondence/ Mail:

• Provide support with mail distribution, accepting and/or signing deliveries and arranging for courier service pickup; advising Campus citizens of delivery at reception desk/mailroom window.
• Provide support with printing, mail scanning, envelopes folding, and other distribution tasks and services.

OHS Committee/BCP:

• Participate in the OHS committee to ensure the Campus has adequate Fire Wardens, First Aid Attendants and Health and Safety representatives.
• Organize fire drills and publish Fire Wardens, First Aid Attendants and Health and Safety material on bulletin boards and Sharepoint Campus sites.
• Coordinate Business Continuity Plan activities and send communications in the event of an emergency.

Visitor Experience: 

• Act as first point of contact for guests/visitors to the Campus.
• Co-create and deliver visitor welcome protocols.
• Organize and provide tours of Campus to other Scotiabankers and external visitors, as required.

• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. 
• Champions a high-performance environment and contributes to an inclusive work environment.

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have:

• Post-secondary degree from a credited university or college with a minimum of 1 year of related experience or equivalent work experience in customer service. 
• Excellent customer service focus record 
• Excellent verbal and written communication skills including presentation skills (small to medium sized groups)
• Able to work in a fast-paced environment with minimum supervision while collaborating with a large team and dealing effectively with issues and interacting with internal and external parties.
• Strong organizational skills and ability to set priorities and manage time.
• Knowledge of MS Office (Teams, Word, Excel, Outlook, PowerPoint).
• Knowledge of conference/meeting room technology, videoconferencing, etc. 
• Standard First Aid is a plus. 

Working Conditions:

• Work in a standard office-based environment; work hours : 8am to 5pm.  
• Lifting and moving boxes and furniture may be required to support campus events, tasks and initiatives

What’s in it for you?

• A rewarding career path with diverse opportunities for professional development.
• A culture that promotes teamwork and cross-functional collaboration to achieve business goals. Inclusive workplace that values diversity of thought, background, and experience.
• An organization committed to making a difference in our communities – for you and our customers.
• Opportunity to work with a very enthusiastic team that helps our clients by ensuring the Bank is able to continue to operate to deliver key business services.

Location(s):  Canada : Ontario : Mississauga 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.