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Title:  Assistant Manager, Transfers

                                                                                                               

 

 

Requisition ID: 87933

Cost Centre: INVESTMENT SUPPORT 

Employee Referral Program – Potential Reward:  

 

We are committed to investing in our employees and helping you continue your career at Scotiabank.

 

**Please note this is an 12-month Contract Position**

 

Purpose
Leads and oversees Mutual Fund Transfers in Canada ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies and procedures.

 

Accountabilities 

  • Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
  • Supervise the activities of the department to consistently maintain service standards.  
  • Provide staff with responsive and incisive problem solving guidance.  
  • Research and prepare responses for escalated or procedural issues to senior management. This may include the co-ordination and liaison with various areas of the Bank to ensure customer satisfaction and resolution of the issue.
  • Identify operating problems and employee requirements to recommend improvement/solutions, obtain Management concurrence and implement recommendations. 
  • Actively seek opportunities for improvements in quality, controls and productivity, as well as, encouraging staff to participate in the Continuous Improvement process, and customer satisfaction. 
  • Ensure the department is operating in adherence to Bank Policy and Mutual Fund Securities and Legislation.
  • Ensure the effective. utilization of the department's Human Resources by preparing and conducting all staffs Performance Appraisal Reports, identifying Human Resource requirements, staff positions with suitable candidates, manage personnel related issues, maintain personnel administration reports (e.g. staff record and report, vacation schedule, etc.) and conduct regular staff meetings to ensure open lines of communication are maintained. 
  • Assume assigned responsibilities of the Manager, in the latter's absence.  
  • Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct. 
  • Builds a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vison/values/business strategy and managing succession and development planning for the team. 

 

Requirements:

  • Thorough knowledge of Bank policies and procedures and an excellent knowledge of Securities Commission rules and regulations.
  • Immediate, responsive and effective support is essential in resolving customer dissatisfaction. He/she must can quickly identify, document and resolve procedural and system problems, on an ongoing basis and must fully' understand-the scope of these problems to determine resolution and/or what area of escalation is required.
  • Proven ability to organize workloads and motivate staff, set priorities, anticipate demand and manage time to a deadline is essential.
  • Analytical, research and problem solving skills are essential; the incumbent is responsible for the execution of complex adjustments, requiring the review of several reports, microfiche and Investor client files.
  • Effective and diplomatic communication skills to maintain a harmonious work relationship with various internal and external partners.
  • Knowledge of   Bank's Human Resources policies, practices and legal requirements.
  • He/she must be able to co-ordinate many different activities. The incumbent must be able to work independently and efficiency within the established service target levels and time frames.
  • Post-Secondary Education

 

Location(s):  Canada : Ontario : Mississauga 

As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. Our employees are committed to a superior customer experience and use the Bank’s six guiding sales practice principles to ensure they act with honesty and integrity.

 

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.