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Title:  Administrative Processing Represenative - Mississauga

 

Requisition ID: 7237

Join the Global Community of Scotiabankers to help customers become better off.

The individual is responsible for contributing to the Business Service Centre’s overall success by providing administrative and processing support to the Centre’s Customers and related Sales Teams. The incumbent places appropriate emphasis on AML and compliance activities. The incumbent continually works with Customers providing service consistent with Scotia Service Standards, Complaint Resolution Standards and Procedures. He / she looks for opportunities to promote the sale of bank product and services.

 

1. Assist with providing administrative and processing support by:

 

• Accurately processing daily transactions originated by customers, management or a B/F system;

• Checking/authorizing transactions within approved limits;

• Preparing returns and reports as required;

• Executing necessary corrections as identified through exception reporting;

• Maintaining strict adherence to Bank custody and security procedures and reporting any unusual occurrence or fraudulent activity to the supervisor immediately;

• Responding to customer operational issues or concerns;

• Assisting with implementing changes to operating procedures and systems in order to increase efficiency and meet Bank regulations;

 

2. Ensure the delivery of customer service is consistent with Scotia Service Standards by:

 

• Developing a working knowledge of commercial products, services and procedures;

• Providing courteous, responsive and accurate service to customers;

• Taking full responsibility for all customer inquiries/concerns/complaints directed to him / her by resolving those matters within their discretion to the customer’s satisfaction or by referring the customer to the appropriate source, as set out in the Bank’s Complaint Resolution Standards and Procedures;

• Maintaining confidentiality of Bank and customer information;

• Preparing correspondence relative to customer/external inquiries.

 

3. Assist with the Centre’s growth by:

 

• Identifying through his / her ongoing customer contact new business opportunities referring the opportunities to the appropriate sales officer;

• Ensuring that all service charges are applied and collected as appropriate and authorized.

 

Requirements

- College or University education completed, preferably business related.

- Minimum one year experience in a retail customer service or office environment. Branch experience is a strong asset, but not required.

- Excellent communication skills both written and spoken required, daily client correspondence by e-mail or phone.

- Candidate must be self-motivated and able to multi-task in a fast paced and high volume environment

- Ability to think strategically and build relationships

- High attention to accuracy and thoroughness is a must

 

This position is located at Tahoe Blvd, Mississauga. Hours of Operation: 7 am - 8 pm. Monday - Friday, 37.5 hours/week.

 

 

 

Location(s):  Canada : Ontario : Mississauga

As Canada’s International Bank, we are a leader when it comes to inclusion. We are a diverse and global team, speaking more than 100 languages with backgrounds from more than 120 countries. We value the unique skills and experiences each individual brings to the bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates selected for an interview will be contacted directly.  If you require accommodation during the recruitment and selection process, please let us know. We will work with you to provide as seamless a recruitment experience as possible.


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