Senior Manager, Small Business Life Cycle

ID de la solicitud: 233186

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Senior Manager, Small Business Life Cycle 

Purpose:

Contributes to the design and execution of client life cycle strategies across the Small Business segments.  Support all aspects of the customer journey, from onboarding to retention, ensuring sustainable and profitable growth of the IB Small Business portfolio throughout the client life cycle. Ensure business strategies, plans and initiatives are executed / delivered in compliance with the defined corporate strategy, governing regulations, internal policies and procedures, and a culture of continuous improvement and optimization is implemented. Within the life cycle area, this person will be the numbers Guru. 

Accountabilities:

•    Support the profitable growth of the Small Business P&L by:
•        *Support the annual business Strategic and Profit Plan process for the segment
•        *Manage segment level P&L
•        *Implement and track KPIs across lifecycle and also monitor KPIs to evaluate success of strategies
•        *Lead regular performance reviews and tracking to key indicators to ensure annual plan objectives are met
•        *Track strategy implementation and provide reports to executives on status
•        *Improve business model driven by profitability
•        *P&L drill down when required 

•    Champion a customer-focused culture throughout the Scotiabank footprint to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

•    Provide feedback to the Value Proposition team on KPIs and results to ensure commercial actions are aligned and sustained improvement of client dynamics targets is achieved. 

•    Champion continuous improvement of the business model with an omnichannel approach, focusing on digital excellence and customer experience.  Analyze client feedback, lifecycle metrics and anticipate client needs to ensure P&L objectives are achieved.

•    Collaborate closely with Risk, Operations, Finance, Product, Marketing, Digital Banking, Distribution and Analytics teams to establish relevant policies, processes, campaigns, and pricing models. 

•    Collaborate with regional teams to ensure alignment, understanding of the central strategies, adaptation to local market nuances and to drive successful execution of strategies.

Education / Experience / Other Information 

•    Minimum Bachelor’s degree in business / finance discipline or related field
•    Minimum 5 years in financial services.  Experience in Business Banking, Finance, Analytics and/or Portfolio Management an asset
•    Bilingual (English/Spanish)
•    Strong interpersonal skills to develop collaborative working relationships with teams across various geographies
•    Results focused individual with a deference to action
•    Thorough knowledge of the financial services industry, including regulatory trends and economic conditions as they relate to business banking
•    Must possess a ‘roll-up your sleeves and get it done’ work attitude with a view for future innovation and possess ability to think strategically and build consensus

Working Conditions
•    Work in a standard office-based environment; non-standard hours are a common occurrence
•    Environment is complex, fast-paced
•    Frequent ad-hoc requests from senior officers
•    Occasional travel internationally required; usually planned 

Plaza Scotiabank - Miguel Hidalgo

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Ubicación(s):  México : Ciudad de México : Miguel Hidalgo

Scotiabank es un banco líder en las Américas. Inspirándonos en nuestro propósito corporativo, “por nuestro futuro”, ayudamos a nuestros clientes, sus familias y sus comunidades a lograr el éxito a través de una completa gama de asesoría, productos y servicios en los sectores de banca personal y comercial, gestión patrimonial, banca privada, corporativa y de inversión, y mercados de capital.

En Scotiabank, valoramos las habilidades y experiencias únicas que cada persona aporta al Banco y nos hemos comprometido a crear y mantener un entorno inclusivo y accesible para todos. Si necesitas algún tipo de adaptación (como, por ejemplo, un lugar accesible para la entrevista, documentos en formato alternativo, un intérprete en lengua de señas o tecnología de asistencia, entre otras cosas) durante el proceso de reclutamiento y selección, indícalo a nuestro equipo de Reclutamiento. Si necesitas apoyo técnico, haz clic aquí. Los candidatos deben postularse directamente en línea si desean ser tomados en cuenta para este puesto. Agradecemos a todos los candidatos por su interés en esta oportunidad profesional en Scotiabank, pero solo nos comunicaremos con aquellos que hayan sidoseleccionados para una entrevista.