Requisition ID: 245723

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Client Support Director, Business Service Center

Title:
Client Support Director – Business Service Center (BSC)

Overview:
We are seeking a strategic and people–driven leader to oversee the Client Support Division within the Business Service Center. This key role directs critical areas including Cash Management Implementation & Post-Selling Services, Cash Management Support, Account Opening & Remediation, and Technical Support.

The Client Support Director ensures flawless execution of business initiatives while upholding internal controls, compliance standards, and institutional policies.

Key Responsibilities

• Design, implement, and oversee the client-centric post‑selling strategy, ensuring alignment with corporate guidelines and operational risk controls.
• Lead the Onboarding Team for SMB clients within Retail Banking, driving continuous improvement and SLA compliance.
• Manage operational teams responsible for account opening, cash management fulfillment, maintenance, and technical support, ensuring strict adherence to internal and regulatory standards.
• Oversee Post‑Selling Services for Corporate, Institutional, and Commercial segments, identifying improvement opportunities and collaborating across departments to drive structural change.
• Translate global strategic guidelines into local action and ensure alignment with BNS objectives.
• Evaluate and ensure compliance with internal controls; identify opportunities for additional controls or continuous improvement.
• Foster a high‑performance culture, promoting inclusion, talent development, succession planning, and team motivation.
  
  

  Qualifications

  • Bachelor’s degree in administrative sciences or related field.
  • General knowledge of Cash Management, deposit products, and platforms such as ScotiaCIS, ScotiaPro, EIAP, Counselor, Legal Tools, EDDU, TEV, CPM, REM.
  • Strong communication, client support, and relationship‑building skills.
  • Results‑oriented, problem‑solving mindset and collaborative approach.
  • Ability to inspire teams and drive operational excellence.
  • Advanced English (spoken and written) is mandatory due to global coordination requirements

   

   

  At Scotiabank, we value the unique skills and experiences that each individual brings to the bank, and we are committed to creating and maintaining an inclusive and accessible environment for everyone. All employees must comply with the bank’s policies, standards, codes, and guidelines related to non-discrimination and workplace accommodations.

  “If you require any type of accommodation regarding accessibility during the process, please inform our Talent Attraction team.”

  Scotiabank is an inclusive company that respects diversity and does not engage in any form of discrimination.
  Under no circumstances do we request pregnancy or HIV tests.

  We appreciate your interest. However, only candidates selected for an interview will be contacted.

Location(s):  Mexico : Ciudad de México : Cuauhtémoc || Mexico : Ciudad de México : Benito Juárez || Mexico : Ciudad de México : Iztapalapa || Mexico : Ciudad de México : Tlalpan 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.