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Title:  Manager, Internal Controls


Requisition ID: 132081

Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.







The Manager of Internal Controls is responsible for the establishment and maintenance of the internal control assessment program throughout the organization. The incumbent will support the company wide management of the Sarbanes Oxley Control Testing programs including the implementation of systems and processes to effectively mitigate loss exposures. The Manager will also assist in the ongoing operational risk management and compliance program and special projects. The Manager will report directly to the Director, Internal Controls. In addition, the incumbent will support the implementation and sustainment of a strong compliance risk environment through their involvement in the Bank’s iRCM Program and compliance risk processes.





  • Develop, implement and manage local Sarbanes Oxley program including IT General Control, COSO entity level controls, process level controls and Scotiabank iRCM requirements
  • Ensure that the business control documentation is updated timely and controls mapped to the risk and controls matrices, including update of business narratives and flow chart documentation
  • Contribute and develop solutions improving the enterprise wide risk management program by implementing tools that integrate risk across Tangerine
  • Develop and execute Internal Controls 1B testing requirements of various control systems and collaborate with the business in defining those requirements.
  • Provide training to the business regarding testing requirements and monitor ongoing performance
  • Establish and leverage strong partnerships with internal business units to ensure loss exposures are measured, monitored, mitigated and reported based on the SOX
  • Manage and facilitate the quarterly and year end sign off processes associated with internal control testing requirements
  • Prepare monthly / quarterly reporting to senior management and the relevant committees and working groups
  • As part of the Bank’s iRCM approach, update and maintain the regulatory control libraries for applicable business units to ensure that it is accurate, comprehensive and up to date. Support the execution of the regulatory library maintenance operating procedures
  • Assist Director, Internal Controls in implementing applicable policies, standards, guidelines and processes that reduce the frequency and severity of potential losses through the identification, assessment, measurement and monitoring of risk exposures
  • Develop strong relationships with the Tangerine Bank “Risk Ambassadors” (RA) and “Risk Owners” by acting as the first line non-financial risk advisor and the primary conduit between the RA & RO and the Second Line of Defence. Challenge the design and implementation of RO initiatives, collaborate in the design of risk controls and the mitigation of key risk issues, and control gaps
  • Manage and execute Operational Risk & Controls Self-Assessments and Compliance Risk & Controls Assessments to assist the RA and RO proactively identify risk issues, emerging risks and key controls to be tested. Assist in the ongoing analysis, documentation and testing of the key financial and non-financial controls within functional areas
  • Support Risk Ambassadors and the team in the completion of planned Operational Risk and Control Self-Assessment activities. Maintain a current awareness of regulatory requirements and industry best practices in operational risk and compliance risk
  • Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge
  • Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions, with a specific focus on third party risks
  • Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.



Education / Experience



  • Bachelor degree in Business Administration or a related discipline.
  • Minimum 5 years of exposure working in an Operational Risk Management program/Change Management position
  • Minimum 5 years leading an internal control program with experience in Sarbanes Oxley/Bill198
  • Strong understanding of regulations and compliance risks impacting the Bank and the importance of key mitigating controls.
  • CPA CA, CPA CGA or CPA CMA or equivalent is required
  • Experience with identifying, documenting and assessing risk and controls within the first line.
  • Experience in delivering on regulatory compliance projects and/or programs.
  • Excellent verbal and written skills with the ability to effectively communication with business partners at all levels of the Bank.
  • Proven leadership and time-management skills.
  • Excellent problem solving, critical thinking, and negotiating skills.
  • Expert knowledge of Microsoft PowerPoint, Excel, and Word.



Location(s):  Canada : Ontario : Toronto

At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.

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