Title:  IT Senior Manager

Contributes to the overall success of the Global Technology Services in Canada and Globally ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives.  Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. 

Is this role right for you? In this role, you will:
• You will independently define and ensure adherence to Security Vulnerability & Compliance process requirements based on Tenable Security scoring.
• You can articulate to management stakeholders the reasons for approving or not approving an exception to the process.
• You thrive on facilitating, reviewing, and ensuring proper completion of project artifacts (in alignment to established standards), along with their collection, sharing and archival for the purposes of service operational support, risk, audit, privacy, security, testing and capacity planning, etc.
• You will establish close relationships with project/application team stakeholders, control function stakeholders, and technical teams to ensure requirements and mandated processes are understood and managed with effective communication. This would include working with remote teams (clients, staff, and internal partners).
• You will ensure that roles and responsibilities are clearly defined and understood by stakeholders by mapping them to other relevant processes such as IT Infrastructure Library (ITIL) Change & Incident Management through regular collaboration and training.
• You will identify all residual risks and communicate them for acknowledgement by appropriate management personnel for mitigation.
• You will improve customer experience by delivering communications and training sessions to project teams and other stakeholders comprising of small to large groups on a regular basis to facilitate their capability to execute the requirements for the Server and Workstation Remediation.
• You will assist with continual improvement initiatives for the process workflow within ServiceNow as it pertains to Vulnerability Management.
• You can identify, retain, and recruit qualified and skilled staff to deliver a high-level of service ensuring application stability and availability. As well, provide continuous performance feedback as needed, including the preparation of formal performance appraisals.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:
• You possess excellent (verbal/written/presentation) skills to connect with project, technical and business function stakeholders. The same in Spanish would be an asset.
• You have at least 3+ years of working experience in the people management of performance-oriented technical resources, directly and/or indirectly; including a proven ability to set standards and provide development opportunities.
• Critically, you have at least 5+ years of hands-on technical working experience in performing & leading proactive assessments to define and ensure adherence to Security Vulnerability & Compliance process requirements via the use of industry leading tools (e.g., Cisco Vulnerability Management (formerly Kenna.VM); InsightVM (Nexpose); Tenable.io; Qualys VMDR; etc…)
• You have at least 10+ years of progressive hands-on technical working experience in a large, enterprise Information Technology Service Delivery Operations environment (e.g., Level 2 & 3 help desk support for systems & networks).
• You have at least 3+ years of hands-on technical working experience with IT Service Management (ITSM) workflows facilitated within ServiceNow; or with another industry recognized tool (e.g., Maximo or IBM ISM).
• You have strong technical working knowledge in each of the following:
 Network Storage/Networking Fundamentals
 Computer Architectures
 Cloud-based Technologies (Private/Public/Hybrid) &
 Mid-Range/Mainframe Technologies
• You can demonstrate excellent customer service skills.
• You possess very good knowledge on the use of MS Power BI Pro and/or another visualization dashboard tool to perform data analysis.
• You can also create presentations on MS Powerpoint & incorporate the use of graphics & charts.
• You possess the abilities to independently manage multiple assignments, understand priorities and meet strict deadlines proactively.
• You have completed a post-secondary education.
• Completion of ITIL Foundation certificate is an asset.

What's in it for you?
• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.  
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!